Customer Service Manager

Customer Service Manager Business Center Manager When you join our team as a Business Center Manager, you will be responsible for leading and overseeing all daily operations of the Business Center. This position plays a key leadership role in driving customer satisfaction, operational excellence, and department performance. You will manage business customer relationships, supervise and develop team members, oversee scheduling and workflow processes, and ensure efficient execution of customer orders from start to finish. As a leader within our organization, you will be expected to identify opportunities to improve service, increase sales, and enhance operational efficiency while collaborating with other departments to achieve overall company goals. WHY SANWA FOOD GROUP: Sanwa Famer's Market, a division of Sanwa Food Group, has been a pillar in the Tampa Community for more than 40 years. Throughout the years we've established ourselves as a leader in the food distribution industry. Our array of eclectic grocery, produce and meat selections span the globe, and our customer focus initiatives provides a service that continues to drive our success. We take pride in creating a diversified culture where our team members are able to grow and learn to excel in various opportunities within our company. As a Sanwa team member, you will become part of our dynamic, growing company, servicing both retail and wholesale customers in a fast-paced service driven environment. We are looking for truly exceptional individuals to continue the Sanwa tradition of excellence. Come grow with us! MAIN JOB DUTIES AND RESPONSIBILITIES: Oversee and manage all day-to-day operations of the business Center, ensuring efficiency, accuracy, and high service standards Lead, coach, develop Business Center staff; conduct performance evaluations, provide feedback, and support employee growth Manage staffing levels, scheduling, productivity, and attendance to ensure operational coverage and efficiency Oversee business customer orders from placement through fulfillment while ensuring quality, accuracy, and on-time completion Build and maintain strong relationships with business customers through professional communication via phone, email, and in person Ensure compliance with food safety guidelines and proper handling of temperature-sensitive products Coordinate with purchasing and other departments to maintain product availability, support special sales, and facilitate new item requests Handle escalated customer concerns, billing discrepancies, and order fulfillment issues with professionalism and urgency Manage financial functions including cash handling, register reconciliation, billing, invoicing, and reporting Monitor department performance metrics and identify opportunities to improve customer service, workflow, and profitability Maintain a clean, safe, secure, and organized work environment in accordance with company policies and legal regulations Ensure team compliance with all company policies, safety standards, and confidentiality requirements Collaborate with other department leaders to support company-wide initiatives and operational goals Lead by example in delivering exceptional customer service and fostering a positive team culture Perform other duties as assigned Physical Demands: Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds. Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store Must be able to perform duties with or without reasonable accommodations Flexible Work Schedule/ Weekends & Holidays a must Job Qualifications: Ability to work both independently and within a team environment Ability to multi-task, prioritize, and manage time effectively Ability to provide and lead others to provide prompt and courteous customer service Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports Ability to interpret and apply company policies and procedures Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments Ability to evaluate and drive performance of self and others Ability to understand and apply management principles such as scheduling, delegating, and orchestrating. Ability to operate a POS system efficiently and accurately Ability to safely and properly operate equipment, including electric/manual hand jack, and cardboard baler and perform general cleaning duties to company standards Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail Excellent verbal and written communication skills Intermediate computer skills Education and Experience: High School Diploma/ associate's degree a must A minimum of 2 years of progressive experience in a retail/Grocery/Food Service environment A combination of education and experience providing equivalent knowledge Prior management experience preferred PI82c1a077626c-26289-39854562

Created: 2026-03-08