Claims Assistant - Casualty

Claims Assistant, Casualty Exton, PA, NYC, NY Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service, and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. As a Claims Assistant, you will be responsible for supporting critical claims operational activities in the Americas region, with a primary focus on administrative processes and associated actions. The role also includes (but is not limited to) providing additional support to Claims Operations for infrastructure and facilities (e.g., telephone inquiries, mail, and scanning processes) and general projects. What you'll be doing: Support first notice of loss and new claim setup processes and also support with the general claims inbox Input & route financial transactions in accordance with authority levels to Claims Specialists and Managers Triage queries/route calls from external contacts (e.g., brokers, insureds, claimants) to support the Claims teams Process and distribute mail; attach documents to files Request and input W9s in the Claims databases for vendors Produce and maintain spreadsheets to enhance data presentation and data analysis Assist with low-level IT related issues from Claim Specialists and Claims Managers Complete regulatory and compliance claim reports on behalf of the Claims team Assist with coordination for audits Assist Claims staff with drafting reports and correspondence Issue deductible and past due letters Processing of closed files and shipments to outside storage facility Assist ESS staff with inquiries regarding the processing of transitioned functions and provide assistance with training to ESS staff where necessary Participate in inter-team and intra-team ad hoc projects as required You will report to the leader of Excess Casualty. What you will bring: Experience within the insurance industry administrative support experience (claims experience a plus) Working command of Microsoft Office products (Word, Excel, PowerPoint) Verbal and written communication skills are important to the position responding to telephonic and written inquiries Capable of working and collaborating within a virtual team environment with either local or remote supervision Eager to learn and focused on continuously improving administrative skills Proven track record of consistently providing first-class customer service internally and externally Who we are: AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business ? property, casualty, professional, financial lines, and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. What we offer: Inclusion: AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance, and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Total Rewards: AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle, and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability: At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. The U.S. base salary range for this position is $63,400 to $94,700 USD. Actual pay will be determined based upon the individual's skills, experience, and location. We strive for market alignment and internal equity with our colleagues' pay.

Created: 2026-03-08