Scheduler/Staffing Coordinator BWH Float Pool

Healthcare Scheduling Coordinator Summary: Responsible for managing and coordinating the scheduling of healthcare professionals to ensure adequate staffing levels in various healthcare settings. This role involves working closely with healthcare providers, staff members, and other departments to ensure patient care is delivered efficiently and effectively. Does this position require Patient Care? No Essential Functions: Develops, maintains, and manages schedules for healthcare staff, including nurses, physicians, and support personnel, ensuring adequate staffing levels at all times, considering patient needs and staff availability. Serves as the primary point of contact for staff scheduling issues and inquiries by communicating schedule changes, updates, & requirements to staff and relevant departments. Ensures compliance with healthcare regulations, labor laws, and organizational policies. Addresses and resolves scheduling conflicts and issues promptly and efficiently and implements contingency plans for unexpected staffing shortages or changes. Utilizes scheduling software and tools to manage and optimize staff schedules. Provides support and guidance to staff regarding scheduling policies and practices. Facilitates communication between healthcare staff and management to address scheduling concerns. Maintains accurate and up-to-date records of staff schedules, hours worked, and other related documentation. Qualifications: Education: High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred. Can this role accept experience in lieu of a degree? Yes Licenses and Credentials: Experience Customer service experience, preferably in a clinical setting. Call Center/high volume practice experience preferred. Electronic Medical Record Experience preferred 1-2 years required and Experience in scheduling, administrative support, receptionist role, or customer service position is preferred 2-3 years preferred Knowledge, Skills and Abilities: Strong leadership and team-building skills, with the ability to motivate and inspire others. Strong organizational and time-management skills. Excellent communication and interpersonal skills. Proficiency in scheduling software and Microsoft Office Suite. Ability to handle multiple tasks and work in a fast-paced environment. Ability to collect and analyze information and to devise and develop statistical analyses and reports. Additional Job Details (if applicable): Remote Type: Onsite Work Location: 75 Francis Street Scheduled Weekly Hours: 36 Employee Type: Regular Work Shift: Rotating (United States of America) Pay Range: $20.43 - $29.21/Hourly Grade: 4 EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework: At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Created: 2026-03-08