Hazardous Materials Customer Solutions Associate

Job Opportunity At A Fortune Global 500 Organization Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Grade: 008 Days: Monday - Friday Hours: 9:00am - 5:30pm NON-REMOTE POSITION Job Summary: You must live within the geographic area of Louisville, KY to report to the office daily. This position supports U.S. districts through coordination and communication conducted with the customer and the districts regarding distressed/held shipments and hazmat compliance issues. Responsibilities Receives hazmat non-compliant package violations from U.S. districts. Validate and log the customer violations and contact the customer and UPS Sales Representative to inform them of the issue. Assist to determine the applicable corrective measures and coordinate a resolution for held/distressed packages. Monitor the number of violations received by the customer and report to management excessive violations and those that pose a high safety risk. Coordinate the suspension/cancellations of a customer's hazmat or pickup service due to issues of non-compliance. Qualifications Must work well in a customer service environment. Have a positive attitude, strong customer service skills and experience. Good written (email etiquette) and verbal communication skills. Proficient with Microsoft Office products. Additional Skills Dangerous Goods Acceptance Auditor or other Dangerous Goods function specific training. Knowledge of UPS operations and systems such as HMMS, iGATE, BIA, IVP and CRIS. Knowledge of the 49 CFR, ICAO/IATA, UPS hazmat procedures, and UPS Carrier Variations. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Created: 2026-03-08