Technical Customer Service Representative

Technical Customer Service Representative Job Description We are seeking a dedicated Technical Customer Service Representative to join our team. The successful candidate will be responsible for providing technical support and troubleshooting over the phone to residents, salespeople, and vendors for pool pump systems. This role involves fielding 20-30 inbound calls per day, taking detailed notes, and entering information into our system. Additionally, you will make outbound calls for follow-up as needed. This role requires to be in office Monday through FridayPay- $20.00 - $22.00/hr Responsibilities Provide technical support and troubleshooting assistance via phone for pool pump systems. Field 20-30 inbound calls daily from residents, salespeople, and vendors. Take detailed notes during calls and accurately enter information into the system. Make outbound calls for follow-up and customer inquiries. Assist in resolving issues related to mechanical and electrical systems, especially in pool, spa, or irrigation equipment. Essential Skills NEED to have past experience with pool/spa pump systems. Strong mechanical and electrical skills. Experience in troubleshooting and repairing mechanical and electrical systems. Comfortable speaking with customers both over the phone and in person. Proficient in computer operation and typing notes. Experience with Microsoft Office applications. Additional Skills & Qualifications Work history in equipment technology, pool support, or irrigation systems. Experience as a service technician for swimming pools or irrigation systems. Familiarity with pump and motor systems troubleshooting. Why Work Here? Join a company that values professional growth and provides a supportive work environment. We offer opportunities to develop technical skills and work within a collaborative team. Enjoy a balanced work-life with a predictable schedule and the chance to make a real difference for our customers. Work Environment Work in an office environment at a desk, handling calls and computer tasks. The role requires managing approximately 20-30 inbound calls daily and offers a structured and supportive setting. Job Type & Location This is a Contract to Hire position based out of Jacksonville, FL. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jacksonville, FL. Application Deadline This position is anticipated to close on Mar 13, 2026.

Created: 2026-03-08