Catering Supervisor for Premium Hospitality

Role Summary: Join our dynamic team as a Catering Supervisor for Premium Hospitality, where you will play a crucial role in planning and executing extraordinary experiences for our Premium Hospitality Programs during the FIFA World Cup 26. Your attention to detail and leadership will ensure we deliver nothing but the best service for our guests. Key Responsibilities: Monitor daily operations within premium suites to guarantee that all catering services are executed flawlessly. Maintain accurate daily KPI tracking worksheets, documenting product movement, service metrics, and operational notes for effective reporting. Act as the primary on-site contact for suite clients, promptly addressing service needs and resolving issues while escalating concerns when necessary. Collaborate with catering teams, runners, and back-of-house support to overcome operational challenges and ensure seamless service on match days. Communicate important updates, challenges, and insights to the Venue Catering Manager, ensuring timely and clear reporting. Ensure all suite setups meet premium standards regarding product presentation, cleanliness, and readiness prior to each event. Adhere to all venue, tournament, and safety policies throughout operations. Experience/Qualifications Needed: 3-5 years of experience in the catering or hospitality industry, particularly in multi-unit operations and staff leadership. Bachelor's degree in Restaurant Management, Hospitality Management, Food Service, or a related field; or a combination of education and hands-on experience. Proficient in Microsoft Office Suite, Adobe Acrobat, Zoom, DocuSign, and Smartsheet for efficient administrative and operational workflow management. Outstanding organizational skills with a proven track record of maintaining operational consistency and following structured procedures. Ability to keep calm under pressure while delivering high performance and sound decision-making in fast-paced environments. Strong interpersonal, communication, and negotiation skills, with experience in conflict resolution and teamwork across diverse groups. Reliable, with excellent time management and a proactive work ethic. Flexibility to work long hours, evenings, weekends, and holidays as necessary. Capable of lifting up to 20 lbs. with or without reasonable accommodation. Ability to remain standing for extended periods, with accommodations as needed. Conversational English proficiency required. Must be legally authorized to work in the United States without sponsorship. Ability to pass the Accreditation process. This role offers weekly pay based on a 40-hour workweek.

Created: 2026-03-08