Back-End Operations Supervisor

Key Responsibilities Team Leadership: Manage the team by assigning tasks and ensuring adequate staffing to meet customer demand, adjusting assignments as required. Participate in the interview process and contribute to hiring decisions for new team members. Engage with team members daily to understand any challenges they might be facing and escalate issues when needed. Provide timely feedback and coaching, addressing any performance-related issues and coordinating with management for formal actions if necessary. Encourage team members to share innovative ideas and best practices to enhance customer service and achieve departmental goals. Foster an empowering environment where team members can make decisions while offering guidance when necessary. Acknowledge and celebrate team achievements and good practices. Support associate growth through coaching and regular performance assessments, ensuring they have the confidence and skills to excel in their roles. Identify associate relations issues and take appropriate actions, including escalating concerns to management or HR when necessary. Operational Excellence: Promote adherence to processes that enhance operational efficiency and ensure the department is prepared to provide excellent customer service. Monitor and motivate the team to meet key operational performance metrics. Identify barriers impacting operational processes or customer experience, communicate them effectively, and implement timely solutions. Respond promptly to unexpected situations by prioritizing tasks accordingly. Ensure safe operation of store equipment and address any safety violations with team members. Maintain a strong focus on safety and loss prevention by securing store areas and monitoring for theft, and uphold inventory integrity. Conduct daily safety assessments to identify hazards and maintain store cleanliness. Continuous Operational Improvement: Suggest operational strategies to minimize wasted time, reduce loss, and motivate the team to seek improvements. Analyze operational activities to mitigate their impact on customers. Self Leadership: Seek feedback for personal performance improvement and pursue opportunities for self-development. Build collaborative relationships with cross-functional partners proactively. Adapt quickly to challenges and organizational changes to set a positive example. Responsibilities Specific to Back-End Operations: Oversee back-end operations efficiently (inventory receiving, product assembly, freight control, etc.). Ensure back-end activities do not affect customer shopping experiences by keeping the sales floor stocked and clear. Drive initiatives that ensure timely product availability on shelves. Ensure proper stocking according to planograms and maintain organization in aisles. Ensure efficient and safe product deliveries by managing delivery preparations. This role will often be the primary leader during the overnight shift. Manager-on-Duty Responsibilities: Provide comprehensive leadership for the store, focusing on engagement, customer service, and operational efficiency. Conduct store walks to observe interactions and provide real-time coaching. Ensure associates are equipped to deliver high-quality sales and customer service. Adjust staffing in specialty areas according to customer traffic patterns. Manage staffing based on customer needs and operational demands. Ensure cleanliness and safety throughout the store. Communicate shift updates to the incoming MOD. Handle customer-related and other operational issues as necessary. Ensure accurate and timely processing of Parcel orders (if applicable). Utilize appropriate materials for safe packing and shipping of Parcel orders (if applicable). Required Qualifications High school diploma or GED, or equivalent experience. 3 years of retail experience (or 5 years if the education requirement is not met). Experience providing team direction or supervision. Background in training and mentoring associates. Experience collaborating across functions. Ability to acquire necessary sales licensing or certifications as mandated. Preferred Qualifications Experience in retail operations (front-end or back-end). Previous customer service experience. Leadership experience with direct report responsibility. Experience in home improvement retail. Familiarity with fast-paced retail environments. Experience with retail management systems. Lowe's is an equal opportunity employer, committed to creating a diverse and inclusive workplace. Starting pay may vary based on multiple factors. For information regarding benefits, please visit.

Created: 2026-03-08