Customer Care Representative - Bilingual

Bilingual Customer Care Representative (Mortgage Servicing) Language Requirement: Bilingual - English & Spanish We're looking for a customer‑focused Bilingual Customer Care Representative to support residential homeowners with mortgage‑related inquiries. In this role, you'll handle inbound and limited outbound calls, resolve issues on the first call whenever possible, and provide clear, professional support on mortgage servicing topics. This is an excellent opportunity for candidates with contact center experience who are interested in long‑term stability and growth in the mortgage servicing space. Key Responsibilities + Handle inbound calls from homeowners regarding mortgage servicing questions + Resolve customer issues with a first‑call resolution mindset + Assist with: + Monthly payments + Account updates (address changes, password resets) + Escrow questions (payment changes, increases, shortages) + Mortgage inquiries such as PMI removal and general servicing questions + Make outbound calls to customers with upcoming or missed payments + Accurately document interactions while navigating multiple systems + Deliver professional, empathetic, and compliant customer service Qualifications Required + High School Diploma or GED + 1+ year of contact center or call center experience + Bilingual in English and Spanish + Strong computer skills (dual monitors, toggling between systems, basic MS Office) Preferred + Previous mortgage or mortgage servicing experience Job Type & Location This is a Contract to Hire position based out of Englewood, CO. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Englewood,CO. Application Deadline This position is anticipated to close on Mar 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-08