Customer Service Representative - Lab

Customer Service Representative Saint Francis Hospital & Medical Center, Hartford, CT - 40 hours - Day Shift We're Hiring a Customer Service Representative! Ready to thrive in a dynamic, high-energy environment? Join our Lab Administration and bring your exceptional talents to a team that makes a real impactevery single day. If you are organized, and love being part of a fast paced, supportive team we want to meet you! You would be responsible for answering phones; schedule test requests and/or provide test results; fax reports to clients; organize courier service to meet client needs; document problems and complaints; initiate corrective action where qualified. Refer unsolved problems to appropriate supervisor. Assist in accessioning/registration. Monitor hard copy reports. What You Will Do: Ensures delivery of Laboratory reports to the appropriate facility by established methods. Files patient orders and/or reports according to established filing system and upon direction, routes files to patient floors or permanent storage locations. Contributes to continuous process improvement of laboratory services using problem-solving skills and a knowledge of services. Communicates client concerns to management using the Process Improvement Record (PIR) to assist with trending issues. Demonstrates problem solving, conflict resolution, and positive communication through teamwork. Assists administrative or Technical Staff with additional reports or projects, as needed. Work Hours/Shift: 40 hours, days Requirements: Education: High School Diploma or equivalent. Associate degree in health-related field, preferred. Experience: One to three years of experience in data entry/medical office experience. Skills: Good grammar, spelling skills, strong interpersonal, communication, and organizational skills required. Demonstrates proficiency in the use of computer systems and computer devices (personal computers, terminals, and printers). Knowledge of medical terminology and medical insurances preferred. Demonstrates functional experience with Windows applications. Ability to work in a fast-paced environment. Top Reasons to Work at Trinity Health of New England: Become a valued member of an excellent, dedicated health care team Engaged Leadership Competitive Benefits Package Ministry/Facility Information: Saint Francis Hospital has been an anchor institution in Connecticut since 1897. Saint Francis, a member of Trinity Health Of New England and Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation. Saint Francis Hospital, a Level 1 Trauma Center, is a 617 bed hospital and a major teaching hospital. Other Saint Francis entities include the Comprehensive Women's Health Center, the Connecticut Joint Replacement Institute, and the Smilow Cancer Hospital. Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Created: 2026-03-09