Vice President,Global Customer Management, North ...

Vice President, Global Customer Management, North America Location: USA - Houston Division: Group Job Posting Title: Vice President, Global Customer Management, North America Time Type: Full Time Please note that there is flexibility to base this role with existing approved DSV campus location and/or major market (example Dallas, TX Seattle WA, etc.) Key Responsibilities Customer Relationship Management to appropriate stakeholders on the customer side Establish vision, strategy and CL roadmap jointly with GCM Head Europe/ APAC, Business Management Head and GAD for delivering net growth for customer (incl. Strategic account design, driving operational/ financial improvement, managing new opportunities) Ensure that operations delivers what is expected by the customer Partnering with the GAD, Vertical Lead, Account exec and account sponsor to ensure alignment with wider company customer strategy Internal point of escalations Secure alignment and agreement with CL P&L owners for all CL products Pro-actively driving Continuous Improvement & Innovation, sharing Best Practices & Knowledge across all accounts and between teams Ensure compliance to DSV global standards and contribute to continuous improvement of these standards Attract and develop talent within the GCM team and the broader CL community. Build-up resilient and future-oriented teams. P/L Improves revenue and profitability in collaboration with Country P/L owners KPIs Yearly growth of revenue Yearly growth of EBIT (total and %) Growth of Share of wallets Customer NPS (Customer satisfaction) Qualifications & Expertise At minimum bachelor in logistics or similar study 15+ years' experience in commercial and or operational roles in the contract logistics industry, incl. P&L accountability (e.g. up to regional manager, general manager) Sufficient expertise within the account industry and high-level understanding of local market conditions Knowledge of Operations, IT, Account management (e.g. scope of work, Terms and Conditions) Fluent Business English (written and verbal) Experienced in working in a global matrix organization Skills & Competencies Target oriented person with a high level of drive and execution strengths Need to act with pace due to the speed at which the customer works, able to work under pressure Drive innovation both in terms of operations and commercials Analytical and structured thinker with the ability to manage highly complex processes Pragmatic Problem-Solver with a positive can-do attitude High calibre and team motivator to achieve outstanding performance Strong interpersonal, intercultural and communication skills at all levels of the internal and customer organization and across geographies Ability to work effectively in a matrix environment, also influencing individuals outside of direct management control Strong implementation capabilities to support implementation for new business projects with the skills and experience to develop standard processes and to implement and deploy across complex organizational structure Able to understand B2B IT systems and WMS to discuss/ translate Business requirements to IT counterparts Interested in technology trends and able to relate usage to enhance operations DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources.

Created: 2026-03-09