HVAC Service Coordinator

Service Coordinator Are you a customer-focused service professional who thrives in a fast-paced environment where organization, communication, and accuracy make all the difference? Harris Mechanical Services (HMSI)a proud subsidiary of MechanAiris seeking a Service Coordinator to support our Service Department in Glen Allen, VA. In this vital role, you'll manage incoming service calls, schedule field technicians, maintain accurate work order documentation, and ensure exceptional customer experiences from start to finish. What You'll Do As a Service Coordinator, you'll serve as the central communication hub for our service operationsbalancing technician dispatch, customer communication, preventive maintenance coordination, and billing accuracy. You'll collaborate with field technicians, the accounting team, and leadership to keep operations running smoothly. Answer and prioritize incoming service requests, assessing customer needs and dispatching appropriate field technicians. Maintain technician schedules, update work orders in Service Factor, and communicate real-time job status updates. Create, update, and close work orders with complete documentation, including time entries, materials, and technician notes. Assist with billing closeout to ensure accuracy and timely submission of invoices. Coordinate preventive maintenance (PM) contracts, renewals, and monthly PM paperwork. Track and update technician fleet and GPS information, ensuring accurate vehicle records and maintenance entries. Serve as the primary point of contact for service-related inquiriesdelivering prompt, professional communication. Support team members with administrative coordination, report preparation, and digital file organization. What You Bring 2+ years in customer service, dispatch, or administrative coordination (preferably in mechanical, plumbing, or HVAC service). Exceptional communication and time-management skills, with the ability to manage multiple priorities simultaneously. Proficiency in Microsoft Office and comfort with service management platforms (e.g., Service Factor). Strong attention to detail and organizational skills for accurate data entry and billing support. Collaborative mindset and ability to build trust with technicians, office staff, and customers. Bonus Points For: Experience in HVAC, plumbing, or mechanical contracting environments. Exposure to billing, inventory, and job costing processes. Familiarity with preventive maintenance scheduling or contract renewals. Compensation & Benefits Hourly Range: $23.00 $29.00 (based on experience and qualifications) Pay Type: Hourly (Non-Exempt) Schedule: Monday Friday | 7:30 AM 4:30 PM (On-site role) Benefits Include: Medical, dental, and vision insurance Company-matched 401(k) plan Paid time off (PTO) and holidays Training and professional development support Cross-department learning and advancement opportunities We Are HARRISPowered by MechanAir At Harris Mechanical Services, we're more than a service companywe're part of the MechanAir family, where every call, every customer, and every collaboration reflects our shared commitment to: Safety First: Protect people, property, and partnerships in every task we perform. Technical Excellence: Deliver reliable, high-quality solutions that set the standard in our industry. People-Centered: Treat every customer and teammate with respect, empathy, and professionalism. Continuous Improvement: Strive to learn, adapt, and elevate our service every day. Integrity Always: Do the right thingeven when no one's watching. Together, we keep systems running, teams connected, and customers confidentbecause service done right starts with people who care.

Created: 2026-03-09