Service Desk / Network Operation Center Lead

Service Desk/Network Operation Center Lead Peraton is hiring a Service Desk/Network Operation Center Lead to support a Federal government customer. This individual would be the lead responsible for the Tier 1 support to a government customer. The candidate's team is the first point of customer contact for network related operational issues. Typical Tier 1 support includes, but is not limited to, requests related to COTS hardware failures, software failures, application questions, installations, relocations, turn-ins, access rights, hardware/software loaners, network communication failures, new user requirements, temporary computer product check-outs, and other computer related requirements. This position is fully on-site M-F in the Baltimore-Metropolitan area. Required Qualifications: Bachelor's degree and 12+ years of experience. Bachelor's degree should be in one of the following fields of study: Information Technology, Information Systems, Computer Science, Data Science, Software Engineering, or Cybersecurity. In lieu of a degree in one of these fields of study, an additional four years of relevant experience or specialized training may be considered. At least four years of management level responsibility. Clearance Requirement: Active TS and SCI eligible. Certification Requirement: Active CompTIA Security+ Knowledge, Skills, and Abilities: Knowledge of computer networking concepts and protocols, and network security methodologies. Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity. Knowledge of cybersecurity principles. Knowledge of cyber threats and vulnerabilities. Knowledge of specific operational impacts of cybersecurity lapses. Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS). Knowledge of cloud computing deployment models in private, public, and hybrid environment and the difference between on-premises and off-premises environments. Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Created: 2026-03-09