Intake Specialist - San Antonio

Intake Specialist A well-established Houston-based personal injury law firm is seeking a professional and organized Intake Specialist to join their team. This position serves as the first point of contact for potential clients, managing intake calls and providing front-office and administrative support. The ideal candidate will be bilingual in English and Spanish, possess excellent communication skills, and thrive in a fast-paced, client-focused legal environment. Key Responsibilities Handle all incoming intake calls and communicate with potential clients (Spanish fluency required) Screen, sort, and route new and existing client calls appropriately Provide receptionist coverage for multiple offices and assist with overflow front-desk duties Greet clients, visitors, and vendors while maintaining a professional and welcoming environment Prepare conference rooms for meetings and coordinate client appointments Support the intake department with administrative and clerical tasks, including ordering supplies and coordinating with vendors Maintain organized records and ensure confidentiality of client information Qualifications Bilingual English/Spanish required Minimum 23 years of experience in a civil law firm; personal injury experience strongly preferred Must be available to work weekends and occasional overtime Excellent written and verbal communication skills with strong attention to detail Ability to multitask, prioritize, and meet deadlines independently Professional demeanor and strong organizational skills Proficiency in Microsoft Office 365 (Word, Outlook, Excel); Filevine experience preferred Education High School Diploma or equivalent required Preferred Experience Experience in a plaintiff personal injury law firm Receptionist or administrative background with high call volume Familiarity with case management or legal software systems HOUDT34

Created: 2026-03-09