Loss Prevention Specialist

Join Ross, a leading off-price retail chain with over 2,200 stores and a proven record of success and growth. We are dedicated to offering our customers an exciting shopping experience with high-quality brands at exceptional savings. When you become part of our team, you will benefit from: Success: Our winning team strives for excellence while continuously learning and growing. Career Development: We nurture industry-leading talent because Ross thrives when our employees do. Team Collaboration: We work together to tackle challenges and find the best solutions. Diversity, Equality & Inclusion: We celebrate the diverse backgrounds, identities, and ideas of our team and customers. Together, our differences make us stronger as we aim to positively impact our community. With our corporate headquarters in Dublin, CA, and distribution centers across the nation, Ross generated $20.4 billion in revenue in 2023 and is committed to creating an inclusive work environment with ongoing learning opportunities. General Purpose: The Loss Prevention Specialist maintains a visible presence at store entrances and exits, helping to prevent theft and fraud while ensuring a secure environment for all associates and customers. Through friendly interactions, such as making eye contact and greeting customers, the Specialist deters potential theft and enforces the necessary package inspection policies. The role involves monitoring the sales floor for any theft indicators and partnering with store leadership to adhere to loss prevention guidelines and minimize operational shortages. Essential Functions: Safety and Security: Prioritizes safety by practicing safe behaviors and assisting leadership in creating a secure environment. Visible Presence: Provides a strong presence at entrance and sales floor, greeting customers and monitoring for safety issues. Emergency Readiness: Ensures clear access to emergency exits by removing any obstructions. Team Development and Partnerships: Delivers outstanding customer service through friendly greetings and assistance. Treats every customer and associate with respect. Demonstrates professionalism and courtesy at all times. Engages in collaboration with internal and external partners, attending meetings and providing recognition. Performs additional duties to support loss prevention goals. Brand Representation: Embodies and represents the company brand consistently. Follows the company dress code to maintain a professional appearance. Theft Prevention and Fraud Mitigation: Monitors for suspicious behavior at entrances, exits, and on the sales floor. Collects theft indicators and communicates findings to store and loss prevention leadership. Adheres to protocols for responding to external theft incidents. Implements company best practices to maximize productivity. Operational Shortage Minimization: Educates store team on processes to reduce operational shortages. Observes and validates correct checkout procedures for customers and associates. Key Competencies: Effective management of work processes. Solid business acumen. Strong planning and prioritization skills. Talent development and collaboration. Communicates effectively and ensures accountability. Qualifications: High school diploma or equivalent required; AA degree preferred. One year of retail supervisory experience or similar training preferred. One year of loss prevention/security training preferred. Active Security Guard License preferred. Able to thrive in a fast-paced environment. Strong communication and interpersonal skills. Demonstrated conflict resolution abilities. Must comply with all security position requirements, including background checks and physical examinations. Physical Requirements: Consistent punctuality and attendance. Ability to stand and move around the store for the entire shift. Ability to lift and carry objects weighing more than 25 lbs. Ability to bend, stoop, or crouch as needed. Supervisory Responsibilities: None Please note that this job description provides a summary of the main duties and responsibilities of this position. It is not a comprehensive list of all tasks and responsibilities and may change at management's discretion. The base pay range for this role is $17.63 - $18.13, based on factors such as experience and location. This is one part of the total compensation package, which may include benefits such as insurance programs, associate discounts, a 401K, and eligibility for bonuses based on performance.

Created: 2026-03-09