Client Support Associate

Client Support Associate Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. Through a single, developer-friendly API with low-code embedded payment components, Payabli enables platforms to seamlessly embed, monetize, and operationalize paymentsmaking payments a core part of their platform and business model. By unifying payment acceptance, payment issuance, and advanced payment operations tooling, Payabli empowers software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant security, Payabli's infrastructure delivers enterprise-grade reliability and trust while leveraging AI-driven intelligence to enhance visibility, streamline operations, and drive revenue growth. Backed by leading fintech investors including QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is setting the standard for embedded payments infrastructure powering the next generation of vertical SaaS. As a Client Support Associate, you'll help uphold our core value of placing the customer first, providing white-glove service and acting as an advocate for client needs. You will work alongside a strong Support team, with the focus on building customer loyalty, retention and happiness. You will make our customers write us love letters! In this Client Support Associate role, you will... Be the front line of the Client Support Team Answer inbound support inquiries Engage with clients via ticketing system Ticket Resolution Respond to and resolve inbound partner support tickets. Respond to and resolve inbound merchant support tickets. Triage, document, and escalate tickets to internal teams as necessary. Maintain SLAs and track status of all assigned tickets. Knowledge Management Maintain customer records and changes. Contribute to external communication library Identify common issues and collaborate with teams for resolution Team Collaboration Work closely with CSMs to ensure seamless handoffs and shared context Work closely with Engineers/Technical Support teams Work closely with Onboarding/Risk/Compliance We'd love to hear from you if you have... 1+ year in a customer support, help desk, or IT support role or comparable customer-facing role. Problem-solving and written communication skills. Excellent communication and interpersonal skills, with an eagerness to communicate with clients and individuals daily. Experience with ticketing systems (Zendesk, Freshdesk, etc.). Exposure to financial software or payment systems is a plus. We think you'll love being part of our team because we're a values driven company that cares deeply about our team, partners, and customers. Our north star values are: Team First: We invest in our people to foster a vibrant culture where we all love coming to work everyday. Customer Love: We go above and beyond to woo Customers so that they write us love letters. Small Giant: We plan to build a massive business; however, we are also building a sustainable organization that has a strong sense of purpose and practices long-term thinking. Run to the Fire: We embrace difficult situations and lean in when confronted with adversity. We don't shy away from doing the right thing even if it's hard. Bias for Action: We operate with urgency; we don't leave for tomorrow what can be done today. Little Things Count: We differentiate ourselves by focusing on the little things. We believe small but thoughtful considerations and gestures can have an outsized impact. Punch Above our Weight: We don't fear the competition, rather we see our nimbleness as a competitive advantage. We carry ourselves with confidence and conviction in our abilities. Truth Seekers: We seek truth above pride and ego. We hold each other accountable with respect and in the open. We don't talk behind each other's backs. One team member's problem is the whole team's problem. What we can offer you: Competitive base and growth trajectory within Client Success and/or Payments. Comprehensive health, dental, and vision benefits Flexible remote work environment Collaborative, growth-oriented culture We're eager to hear from you if you're interested in getting in at ground level in a fast-growing, exciting Fintech company! Payabli is an equal opportunity employer and value a diverse, inclusive workplace. Principals only. No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies.

Created: 2026-03-09