Access Coordinator II JEI/CVSL/IMSL/PCC

Access Coordinator II The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy This posting will fill positions at various clinics, including Jones Eye Institute, Cardiovascular, and Internal Medicine. Final clinic assignment will be determined by the department manager based on operational needs and position availability. Access Coordinator II works under supervision and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third-party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed. Qualifications Minimum Qualifications: High school diploma/GED Two (2) years of customer service or healthcare experience Basic proficiency with computers (preferably MS Office) Excellent telephone etiquette skills General knowledge of office machines including printers and scanners. Preferred Qualifications: Call center experience Experience in registration, billing, or scheduling in a healthcare environment Knowledge of basic medical terminology Job Requirements: Schedules, reschedules, coordinates and cancels appointments using the hospital system; conducts pre-registration as needed Inputs and/or updates accurate patient information Creates new patient charts and accesses systems for orders as appropriate Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed Meets, greets, and assists the public, answers telephones in a professional and friendly manner Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements Consistently utilizes communication devices and keeps accurate records as required Demonstrates effective service recovery skills Attends required hours of training and/or in-services Participates in annual educational needs and assessment Maintains required job skill competencies and completes skill assessment annually Completes and maintains documentation of continuing education hours annually Performs other duties as assigned Salary: $15.26/hr $31,740.80/yr Required Documents to Apply: Proof of Veteran Status, Resume Optional Documents: Pre-employment Screening Requirements: This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Created: 2026-03-09