Product Operations Analyst

Job Summary: Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. They are seeking a curious and driven Product Operations Analyst to help operationalize intelligent product features, ensuring they deliver value and efficiency to users. Responsibilities: • Support Product Rollouts & Adoption: Work closely with product, design, and operations teams to help execute outreach and rollout plans for new features. • Contribute to Product Development: Act as a key tester for new product capabilities. Youll document your findings, share user feedback with the product team, and help identify areas for improvement. • Analyze Feature Performance: Assist in monitoring the performance of new features by tracking key metrics, analyzing user behavior, and summarizing insights for the team. • Champion the User Experience: Be a voice for our users. Youll help gather, organize, and analyze user feedback from various channels to inform the product roadmap. • Streamline Team Operations: Support the team by identifying opportunities to make our processes more efficient, whether through better documentation, improved feedback loops, or simple automations. Qualifications: Required: • An early-career professional, from a recent graduate up to 2 years of experience, looking to build a career in product operations. • A Passion for Product & Tech: You are fascinated by how technology products are built, launched, and improved. Youre eager to learn and contribute to the product lifecycle. • Curious about AI: You dont need to be an expert, but youre an enthusiast who is interested in learning about the latest AI technologies and tools and their potential to improve user experiences. • Analytical & Data-Curious: You have a knack for looking at data to find patterns and answer questions. Youre comfortable with spreadsheets (Excel/Google Sheets) and are excited to learn more about data analysis. • A Problem-Solver: You enjoy tackling challenges and are motivated to find efficient solutions. Youre organized, detail-oriented, and not afraid to ask questions to get to the root of a problem. • Eager to Learn Technical Skills: You have an interest in learning data analysis tools. Any exposure to SQL or other data tools is a plus, but a strong desire to learn is most important. • Collaborative & Hands-On: You are a team player who is ready to roll up your sleeves and help with a variety of tasks, from testing new features to analyzing user feedback. Preferred: • Familiarity with Automation Tools: Any experience playing with tools like Zapier or other no-code/low-code platforms is a bonus. • Data Analysis Exposure: Basic experience with SQL, Python (Pandas), or data visualization tools like Tableau or Looker. • Internship or Project Experience: Previous internships or relevant project work in a tech, startup, or marketplace environment. • Customer-Facing Experience: Experience in a role where you directly interacted with users or customers (e.g., customer support, community management). Company: Instawork is an on-demand staffing app for gig workers and hospitality businesses. Founded in 2015, the company is headquartered in San Francisco, USA, with a team of 501-1000 employees. The company is currently Late Stage.

Created: 2026-03-09