Health Through Housing Quality Management Coordinator (...

Salary $110,087.54 - $139,542.21 Annually Location Chinook Building 401 5th Avenue Seattle, WA Job Type Career Service (Exec) Job Number 2026PX26189 Department DCHS - Community & Human Srvcs Division Housing Homeless & Comm Dev Opening Date 02/27/2026 Closing Date 3/14/2026 11:59 PM Pacific FLSA Exempt Bargaining Unit C23 : PROTEC17-Non-Sups Staff (DCHS) Full- or Part-Time Full Time Hours/Week 40 hours/week Summary King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. The Housing and Community Development (HCD) Division of DCHS is recruiting for a Quality Management System Coordinator, Project/Program Manager III. This is an expert-level position that serves as the primary driver for the Health Through Housing (HTH) Quality Management System (QMS). This role is critical for ensuring program fidelity, service excellence, and continuous improvement across the HTH initiative . Working independently, the incumbent will lead the execution, maintenance, and enhancement of the established QMS. This involves leading complex audit work, serving as the lead technical advisor for the Quality Improvement (QI) toolkit, and managing internal data collection and analysis to support system-wide performance evaluation. This position does not involve program planning but focuses exclusively on the implementation and refinement of the quality management framework to ensure HTH operators meet and exceed established standards of care and performance outlined in the HTH Operator Guide and performance tools. Job Duties To be considered minimally qualified applicant must demonstrate a background that provides the knowledge, skills and ability to: Serve as the expert lead for the implementation, management, and continuous improvement of the Health Through Housing (HTH) Quality Management System (QMS). Lead and coordinate all internal and external QMS audits, ensuring HTH operator compliance with the HTH Handbook, operator guides, and contractual performance standards. Develop, refine, and implement audit methodologies, data collection tools, and reporting frameworks to systematically measure program effectiveness, service fidelity, and client outcomes. Function as the lead technical advisor (TA) and mentor for HTH operators and internal staff on the Quality Improvement (QI) toolkit, data collection protocols, and QMS best practices. Manage the comprehensive gathering, validation, and analysis of QMS data, ensuring accuracy and integrity for program evaluation and performance reporting. Write complex analytical and program evaluation reports based on QMS findings, providing data driven recommendations for system-wide improvements, policy revisions, and strategic adjustments. Develop and propose revisions to QMS policies, procedures, and standards in response to audit findings, data analysis, and evolving best practices in supportive housing. Represent the division as the subject matter expert on quality management in inter-agency, interjurisdictional, and stakeholder meetings, presenting complex information clearly and persuasively. Provide leadership to cross-functional project teams focused on quality improvement initiatives, resolving disputes and coordinating review processes to achieve objectives. Conduct investigations into quality-related issues, analyze findings, and draft formal responses and corrective action plans. May assign work and provide performance evaluation information for other staff; serve as a mentor to other staff on quality principles and practices. Perform other duties as assigned. Experience, Qualifications, Knowledge, Skills WE ARE LOOKING FOR CANDIDATES WHO HAVE: The knowledge and skills usually associated with a Bachelor's Degree in Public Administration, Social Work, Business Administration, or a related field and/or at least five years of progressively responsible experience in quality management, program evaluation, compliance auditing, or a closely related area. Strong knowledge of Quality Management Systems (QMS), principles, and methodologies (e.g., ISO 9001, PDSA cycle, Total Quality Management, continuous improvement). Experience in developing, crafting, and implementing new structures that necessitate change management, stakeholder management, and critical creative thinking skills. Proven experience leading and conducting complex audits (e.g., programmatic, compliance, performance, or quality systems) from planning and execution to reporting and follow-up. Advanced skills in quantitative and qualitative research methods, data analysis, and program evaluation techniques. Demonstrated ability to develop, implement, and refine policies, procedures, and systems for a complex, multi-stakeholder program. Strong knowledge of issues related to homelessness, permanent supportive housing, harm reduction, and social service delivery models is strongly preferred. Exceptional written and oral communication skills, with demonstrated experience writing complex analytical reports for executive leadership and presenting findings to diverse audiences. Skill in working effectively and independently as an expert technical resource, managing multiple complex tasks simultaneously with minimal supervision. Skill in facilitating meetings, negotiating solutions, and providing mentorship and technical assistance to a wide range of stakeholders. High proficiency in data analysis tools and software (such as SPSS, R, or advanced Excel/Power BI) and the Microsoft Office Suite). ADDITIONAL POSITION INFORMATION: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency . The HCD team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Chinook, 401 5 th Ave, Seattle, WA 98104. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8am - 5pm. This position is represented by PROTEC17 (C23). Classification: Project/Program Manager III WHO MAY APPLY: This position is open to all qualified candidates that meet the minimum qualifications. Interviews for this selection process will take place on or around March 30, 2026. Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions. Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire. Applications and/or supplemental questionnaires that state, "see my resume" are considered incomplete and will not be considered to be competitive. If you have any questions, please contact Phitsamai Xaxouthep, . Supplemental Information Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12paid holidays each year plus twopersonal holidays Generous vacation and paid sick leave Paid parental,family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page . This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting. recblid 8rzk6qmdcajk9v333cgklmfgg2t82g

Created: 2026-03-10