Mortgage Sales Support Administrator

Mortgage Sales Support Administrator Join Mercantile Bank as a Mortgage Sales Support Administrator and embrace an exciting opportunity to work in a dynamic and collaborative environment in Grand Rapids, MI. This onsite role will allow you to engage actively with a high-performance team of sales professionals, where your organizational skills and proactive approach will shine. You'll dive into Mortgage Banking, contributing to an innovative team committed to excellence and customer-centric solutions. If you have a passion for problem-solving and a knack for multitasking, this position is a chance to leverage your mortgage or banking knowledge while enhancing your Microsoft Office expertise. Core Responsibilities: Use your expert-level Microsoft Suite skills to create materials and reports that will inform internal team members and customers. Act as the owner and architect of the sales team's internal site and systems, ensuring sales resources, processes, and engagement tools are current, intuitive, and impactful. Assist with social media content creation and administration. This is your opportunity to be part of an energetic culture where your contributions truly matter, and every day offers new challenges and rewards. Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class medical benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Mortgage Sales Support Administrator at Mercantile Bank, you will be pivotal in empowering our dynamic Mortgage Sales Team. Your primary focus will be to maintain the essential tools, resources, and systems that enable our sales professionals to thrive in a fast-paced environment. Responsibilities will include maintaining our internal Internet site for training materials, administering our Client Relationship Manager (CRM) system, and preparing comprehensive sales reports. In addition to tackling day-to-day administrative needs, you'll assist in creating marketing materials and supporting social media content creation, ensuring the sales team stays visible and relevant in a competitive market. With a blend of diverse tasks and initiatives, this role guarantees a varied workload, keeping every day fresh and exciting while allowing you to contribute significantly to our team's success. What We're Looking For To excel as a Mortgage Sales Support Administrator at Mercantile Bank, candidates should possess a strong foundation in mortgage or banking. Proficiency in the Microsoft Office suite, particularly Excel and PowerPoint, is crucial for managing data and creating impactful presentations. Successful candidates will demonstrate exceptional time management skills, ensuring effective prioritization of tasks in a fast-paced environment. The ability to think strategically and lead with vision is essential, as adaptability to constant changes will be a key factor in this dynamic role. A well-organized mindset with sharp attention to detail will facilitate streamlined operations and efficient support for the sales team, ultimately driving their success. Strong interpersonal skills will further enable collaboration within the team and across departments, fostering a cohesive work environment. Requirements: 3-5 years' experience in mortgage or banking (mortgage experience preferred) Bachelor's degree in business or related field Expert knowledge and experience in Microsoft Office suite of products (Excel and PowerPoint)

Created: 2026-03-10