Program Support Assistant (OA)

Program Support Assistant (OA) The Program Support Assistant provides support for the Administrative Officer in the Surgical Service, having responsibility for planning, implementing, and evaluating administrative and technical support for multiple sections within Surgical Service. The Program Support Assistant serves as the service's liaison to Medical Administration Service, Finance/Payroll, Human Resources, Police Services, Clinical Informatics, Environmental Management Service, and other Services. The Program Support Assistant provides support for the Administrative Officer in the Surgical Service. Duties include but are not limited to: Provides excellent customer service to internal and external customers Provides timekeeping and clerical support to the service Scheduling and coordinating appointments for section chiefs and directors as requested Acts as the Records Liaison Manager for assigned clinical sections In processing and termination for assigned house staff at the beginning and end of each academic year Acts as Information Manager for assigned clinical sections Manages clinic profiles for assigned clinical sections Incumbent serves as Personal Identity Verification (PIV) manager for Surgical Service Work Schedule: 8:00am to 4:30pm, Monday through Friday Position Description/PD#: Program Support Assistant (OA) / PD05907A Relocation/Recruitment Incentives: Not Authorized Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/16/2026. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Plans, implements, and evaluates administrative and technical support for multiple clinical sections. Plans, develops and executes a system for providing required reports for assigned clinical sections. Provides clerical support for the assigned clinical sections. Provides timekeeping for assigned clinical section. Clerical experience working in a medical office. Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience directly related to the occupation. OR Substitution of Education for Experience: Successful completion of Four (4) years above high school or a Bachelor's Degree. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR Combination of Education and Experience: Equivalent combinations of successfully completed post high school education and specialized experience directly related to the work of the Program Support Assistant position, which may be substituted to meet the experience requirements for this position. NOTE: Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) is equivalent to 6 months of specialized experience. You will be rated on the following Competencies for this position: Clerical Customer Service Organizational Awareness Physical Requirements: The work is usually sedentary, but it typically requires walking, standing and bending, and may require carry of light items such as books, papers, instruments, lap tops, and other similar materials. Work Environment: The work is normally conducted in an office setting, and is adequately lighted, heated, cooled, and ventilated. Some travel may be required within the health care system, locally and nationally. Typically, the work place is hazard-free, not requiring any special clothing or equipment. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit The Fair Chance Act. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. You will be evaluated for this job based on how well you meet the qualifications above. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Created: 2026-03-10