Logistics Specialist (Return Risk Specialist)

Logistics Specialist (Return Risk Specialist) AO7177034 Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers. Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions. By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs. Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization. More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results. 95% client satisfaction rate measures client satisfaction vs. expectations. Clients have worked with us for over 10 years, on average. BTI Solutions counts 4 Global Telecommunication companies as clients. Client referrals are BTI Solutions' largest source of new clients. Google Review 4.4, Facebook Review 4.8 The Return Risk Specialist is responsible for supporting daily operations of the Care Exchange and Refund program. Manage and monitor the end-to-end customer exchange/refund process from ticket creation to return collection. This role involves overseeing the return process from inbound at the warehouse to final product disposition. Ensure all processes are followed and within HQ policies. Work closely with Supply Chain, Logistics, 3PLs, Vendors, VOC and Call Center to provide a best-in-class customer service for exchanges/refunds. Monitor open Exchange and Refund tickets and collaborating with teams to get orders out. Work with Supply Chain for inventory allocation, reduce backorders, manage EOL & replacements, and pro-actively prevent order issues. Work with Repair Team for Refurbishment of Products for future customer exchanges. Ensure returns are collected and reduce aging RAs. Work with Logistics partners to ensure white glove delivery and installation services are completed. Support managing warehouse inventory of returned goods. Process scrap for aging product. Support claims process for product lost and damages. Partner with stakeholders to define SOPs for all processes with Third Party Vendors. Partner with VOC/Call Center and vendors to address escalations. Drive improvements by reviewing vendor's performance. Understanding of technical processes and integration between systems. BS/ BA degree preferred or equivalent experience. At least 3-5 years of work experience in supply chain, logistics, return management or operations. Proven ability to strategize, navigate, and solve problems creatively. Ability to multi task in fast-paced environment, to work on high-pressure multi-cultural environment, and to meet deadlines. Excellent analytical skills and expert in Microsoft Office skills (e.g. Word, Excel, Access), as well as other analytical or database tools (e.g. SAP, Business Intelligence, Tableau). Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment. Experience with SAP preferred. Strong interpersonal skills and extremely resourceful. Strong Verbal and Written communication is required.

Created: 2026-03-10