Estimator / Helper Body Shop

Customer Service Representative (CSR) Body Shop McGraw Ford's Body Shop is growing, and we're looking for a Customer Service Representative (CSR) who thrives on organization, communication, and taking care of people during stressful moments. If you're detail-oriented, personable, and take pride in delivering a great customer experience, this could be a great fit. What You'll Do: Serve as the primary point of contact for body shop customers Greet customers in person and handle inbound phone calls professionally Open and manage repair orders Communicate repair status updates clearly and accurately Coordinate with estimators, technicians, insurance companies, and parts Ensure all documentation is complete and compliant Maintain a clean, professional front-office environment What We're Looking For: Strong customer service and communication skills Professional phone and in-person presence Ability to multitask and stay organized in a fast-paced environment Basic computer skills (CRM/DMS experience a plus) Prior automotive, body shop, or insurance experience is preferred but not required A team-first mindset with a positive attitude What We Offer: Competitive pay based on experience Full benefits package (medical, dental, vision) Paid time off and holidays Stable, long-term career opportunity with a growing dealership Supportive leadership and a team-oriented environment At McGraw Ford, we believe the customer experience starts long before the repair is finished. Our Body Shop is I-CAR certified, well-equipped, and focused on quality work and our CSRs play a critical role in making that experience exceptional. Apply today and become part of a team that values professionalism, teamwork, and customer care.

Created: 2026-03-10