Multinational Client Service Specialist

Multinational Client Service Specialist As a member of the AXA XL Operations Team, in this full time and permanent role as Multinational Client Service Specialist you will be accountable for supporting the Casualty and Financial Lines Underwriters on the administrative process and servicing the clients' needs. You will play a key part in providing and maintaining client service, supporting the positive image of AXA XL brand. Your essential responsibilities will include: Provide support to the Underwriters and ensure that the administrative processes for the end-to-end policy lifecycle are run efficiently and at high quality to serve internal and external clients Responsible for the implementation of international insurance solutions and correspond with brokers and customers as well as with AXA XL and worldwide network partners Ensure that the administrative processes of the international insurance programs are run efficiently and that the respective local policies are issued with high quality Monitoring the premium flows for the co-insurers and reinsurers Timely implementation of new and renewed accounts according to the processing rules and guidelines (incl. system data entries) Timely issuance of the Policy Documents including invoice in cooperation with credit control Control the implementation progress of an account globally and take appropriate actions Premium collection monitoring for accounts globally and taking appropriate actions Proactively foster a positive relationship with clients and brokers to attain a comprehensive understanding of their needs Ensure high data quality of the portfolio and take corrective measures if necessary You will report to the Team Lead Casualty & IFL Austria & CSEE. We're looking for someone who has these abilities and skills: Bachelor's degree in business or an equivalent combination of education and experience Some experience in the insurance industry Knowledge of underwriting processes is a plus Excellent Turkish and English language skills (both spoken and written) Additionally, German language skills would be an advantage Very good MS Office knowledge, especially excellent MS Excel knowledge Robust communication and interpersonal skills to work effectively and professionally with diverse groups and within a diverse team A pro-active and service-oriented attitude, customer and service-oriented personality Ability to remain focused in stressful situations Proven prioritization and time management skills Interest in an international work environment Quick-wittedness, solution-oriented and possessing a great sense of collaboration AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. What we offer: Inclusion: AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. Total Rewards: AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. Sustainability: At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. Local Benefits | Rewards: We offer an attractive international working environment with a secure, socially committed, and fair employer. We welcome different types of families and offer generous leave policies to ensure that our employees can spend the necessary time with their families on important occasions. For this position, we offer a minimum gross annual salary of EUR 45,481.80 with a willingness to overpay depending on qualifications and experience, as well as an attractive benefits package.

Created: 2026-03-10