Process Analyst II

Job Description Results-driven Process Analyst II with a strong focus on optimizing end-to-end operations to deliver consistent, efficient, and employee-centric solutions. Known for partnering closely with stakeholders to analyze workflows, identify inefficiencies, and design scalable process improvements that enhance service delivery, reduce cycle times, and elevate the employee experience. Brings a data-informed and continuous-improvement mindset, leveraging process mapping, root cause analysis, and performance metrics to drive sustainable change across operations. Adept at translating complex processes into clear, standardized workflows that support service center teams, enable compliance, and improve first-contact resolution. Recognized for balancing operational excellence with a strong customer-service lens while supporting WM's commitment to operational efficiency and One WM alignment. I. Job Summary Under general supervision, facilitates the improvement of maintenance and operations performance by developing and implementing standardized processes and/or reinforcing the use of existing standardized processes. Provides process analysis, project management and development support across various areas of the business. Contributes in developing processes aligned with corporate strategy and includes business requirements gathering, process development, piloting and implementation. Relies on limited experience and judgment to plan and accomplish goals while demonstrating an intermediate degree of creativity and latitude. II. Essential Duties and ResponsibilitiesApplies project management knowledge to own assignments, following a standard development methodology, a project plan, and standard project deliverables. Identifies and documents issues and resolutions, providing on-going follow up and support. Communicates and articulates the use and value of system delivery methodologies and creation of life cycle deliverables. Charts existing business and systems processes in order to define current business activities for the development of procedures and models. Writes requirements specifications using natural language simply, clearly, unambiguously and concisely. Represents requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios where appropriate. Analyzes and compiles information from subject matter expert teams to create, enhance, and develop standard, clear, and concise company-wide processes and methods. Participates in the testing phase including end-user reviews, for modified and new processes and other post-implementation support. Communicates process changes, enhancements and modifications to peers, staff and other employees so that issues and solutions are understood. III. QualificationsA. Required QualificationsBachelor's Degree (accredited) in Engineering, Business or similar area of study, or in lieu of degree High School Diploma or GED (accredited) and four additional years of relevant work experience. 3 years of previous experience required (in addition to education requirements). B. Preferred Qualifications Green Belt Certification IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This opportunity is based Monday - Thursday onsite with a work from home day on Friday. Candidates must be based in Houston as no relocation assistance is available. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. About Us ABOUT WM WM (WM.com) is North America's largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM's fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative. About the Team What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Created: 2026-03-10