IT STATEWIDE PROGRAM MANAGER 3

Salary : $5,462.00 - $9,833.00 Monthly Location : Baton Rouge, LA Job Type: Classified Job Number: OTS 022326B ERG Department: Division of Administration-Office of Technology Services Opening Date: 02/23/2026 Closing Date: 3/9/2026 11:59 PM Central About this Job The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Agency Relationship Management section. This job title has an assigned pay grade of TS-316. Req. 215770 The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. This position is within the Office of Technology Services (OTS), Education Advisory section and is responsible for functionally directing and managing highly complex statewide information technology projects.. The incumbent will act as lead in the application of project management methodologies for highly complex information technology projects, products, and/or portfolios. Supervision is received from an IT Statewide Manager or higher-level authority. Other reporting relationships may be approved by SCS. The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following: Overseeing the state's capital construction program Working to provide state and federal grants for community development Development of the state budget Providing technology services Giving agencies guidance in the state purchasing and contracting process as they seek goods and services Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes Minimum Qualifications Seven years of experience in information technology, program management, project management, or business analysis; OR Six years of full-time work experience in any field plus five years of experience in information technology, program management, project management or business analysis; OR An associate's degree in information technology plus five years of experience in information technology, program management, project management or business analysis; OR A bachelor's degree plus five years of experience in information technology, program management, project management or business analysis; OR A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology, program management, project management or business analysis; OR A master's degree plus four years of experience in information technology, program management, project management or business analysis. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties and Other Information Job Duties: Support OTS Service Operations by facilitating the service operations relationship between OTS and a designated state agency with a small to medium data processing need and small to medium employee head count or by working directly with Senior Program Managers in support of a larger agency. Engage OTS operational units to maintain awareness of OTS policies, strategies, and objectives in support of agency IT operations and technology and in planning agency IT initiatives. Provide strategic counsel and maintain business relationships between OTS operational units and the agency to facilitate OTS service offerings to the customer at the strategic and tactical levels. Provide support to agency IT operations where capable, ensuring agency IT systems are operational in accordance with agency needs. Communicate scheduled system outages and updates on major incidents affecting a designated agency. Support OTS Service Strategy by identifying and implementing specific strategic agency IT requirements including oversight of technology procurement within DOA policies for their designated agency. Identify key agency stakeholders, strategic IT requirements, and sufficient funding to provide business cases for potential opportunities to OTS to improve and modernize agency IT systems and platforms. Maintain communications with key agency and OTS operational stakeholders to ensure information dissemination on status of OTS-supported IT operations and initiatives. Serve as single point-of-contact for agency executive management to provide direct support for agency IT operations. Drive continuous service improvement by constantly evaluating the quality of OTS service delivery to designated state agencies. Develop, negotiate, maintain, and monitor OTS services. Report service performance, facilitate reviews on ability to meet strategic objectives, and initiate service improvement plans. Evaluate and respond to customer satisfaction through service reviews, customer feedback, and reports for system reporting. Perform all other tasks, special projects, analysis, studies, and plans as directed. Position-Specific Details: Appointment Type: This vacancy will be filled by either a new hire or the promotion of a current, permanent-status classified employee. Louisiana is a "State as a Model Employer" for People with Disabilities. How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page. Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system. Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education).Resumes will notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. Transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire. For further information about this posting, please contact: Erica R. Gay HR Specialist Division of Administration/Office of Human Resources email: Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at Parental Leave - Up to six weeks paid parental leave More information can be found at Holidays and Leave - State employees receive the following paid holidays each year: New Year's Day Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day. Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system Teacher's Retirement System of Louisiana (), Louisiana School Employees Retirement System (), among others 01 Please describe your experience as a project team member where you were responsible for deliverables for the project. 02 Please describe your experience working with project stakeholders in managing their expectations during and after a project go-live. 03 Please describe your experience working with IT acquisition, services contracts, RFPs, etc. 04 Please indicate if you have achieved certifications in Business Relationship Management, Project or Program Management, Business Analysis, or other areas that you believe are applicable to this position. 05 Please select how you qualify for this position. Seven years of experience in information technology, program management, project management, or business analysis. Six years of full-time work experience in any field plus five years of experience in information technology, program management, project management or business analysis. An associate's degree in information technology plus five years of experience in information technology, program management, project management or business analysis. A bachelor's degree plus five years of experience in information technology, program management, project management or business analysis. A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology, program management, project management or business analysis. A master's degree plus four years of experience in information technology, program management, project management or business analysis. None of the above. 06 If you indicated in your response to the previous question that you earned 24 semester hours of course work in an information technology, computer science, engineering, mathematics, or business analytics field, please list your completed courses in the following format: course acronym and code -- course title -- education institution where earned -- number of semester hours. Example: COMPS 105 -- Intro to Computer Technology -- SUBR -- 3 hoursIf not, please enter N/A. Required Question

Created: 2026-03-10