Process/Project Manager

Job Description: We are looking for a detail-oriented Project & Process Coordinator to support the Interview Strategy & Logistics Delivery and Operations team. The core responsibility is to manage the interviewer experience, specifically by ensuring the interviewer community is trained and certified to conduct interviews. This role also involves meticulous management of process documentation, including auditing existing materials to reflect changes and developing new, essential resources where gaps are identified. Key areas of focus include: Interviewer Enablement & Compliance: Training & Certification: Meticulously manage the lifecycle of our interviewer community's readiness. This includes coordinating and tracking the enrollment, completion, and compliance of all required interviewer training modules and certification programs. Audit & Reporting: Maintain accurate records of certified interviewers, regularly audit training completion data, and generate reports on interviewer compliance status to identify gaps and drive corrective action. Support: Serve as a point of contact for interviewer inquiries related to training, certification status, and interview logistics, escalating complex issues as necessary to the appropriate stakeholders. Process Management & Documentation: Documentation Integrity: Take ownership of the existing library of operational and process documentation. This includes conducting periodic, scheduled audits to verify accuracy, relevance, and adherence to current standards. Change Management: Proactively collaborate with team members to ensure all process documentation is updated swiftly and accurately in response to policy, strategy, or system changes. Resource Development: Identify unmet resource needs within the team and the broader interviewer community. Design, develop, and implement new, high-quality standard operating procedures (SOPs), job aids, training guides, and frequently asked questions (FAQ) resources where they currently do not exist, ensuring they are accessible and user-friendly. Project Support & Operations: Coordination: Provide comprehensive coordination and administrative support for various team projects, tracking timelines, managing deliverables, and organizing meetings. Continuous Improvement: Contribute to the overall operational excellence of the team by suggesting improvements to existing processes, tools, and workflows to enhance efficiency and the interviewer experience. Qualifications Minimum Qualifications 2-4 years experience in project coordination, recruitment ops, or a heavy process-oriented role Efficient in Google G-Suite Ability to commute into the office Mon-Fri Ideal Qualifications Superior time management, organization and prioritization skills Proven capability to work independently and on a multi-functional team Excellent communication, negotiation and influencing skills Exhibit a high level of personal ownership, confidentiality and flexibility Ability to quickly and effectively adapt to change Proven problem solving, analytical and decision making skills Ability to embrace new systems and process enhancements Strong attention to detail" EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Created: 2026-03-10