Office Manager | Billing Manager | LTC

As a service organization, Wesley selects employees who bring our mission to promise. When you become a member of the Wesley team, you contribute to the active lifestyle, high quality of care and other services we provide older adults at our award-winning communities or other residence. Our workforce is as diverse as our services, which include independent living, assisted living, Catered Living, memory care, skilled nursing, rehabilitation, hospice, home care and home health. Our Total Rewards philosophy is a balanced approach that meets the needs of employees on their career journey whether they are just joining the workforce or nearing retirement. We evaluate our Total Rewards offerings annually to provide benefits employees would find meaningful. In addition to competitive wages and a commitment to pay equity, we offer the following benefits and other compensation: Employees, and their families if elected, can participate in medical and vision insurance (full time and ACA eligible), dental (full time) and group life (employee only for full time, excludes part-time and on-call staff) We offer a combined paid time off (PTO) policy which incorporates state paid sick leave with company paid time off at an accrual rate of 0.0607 per hour worked, equivalent to 120 hours of PTO at 2,080 hours worked in a year. We also offer 6 Paid Holidays (8 hours for full time and 6 hours for part time per event, excludes on-call staff) and 1 Personal Holiday of Choice per year (excludes on-call staff) Retirement planning is encouraged through our 403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes. There is a 5-year vesting schedule on the company match, and minors are ineligible for the company match A food and beverage discount of 50% is available to all employees at any Wesley bistro. Employees are also eligible for On-Demand Pay with Dayforce Wallet. Minors need parental consent to access this benefit To assist employees with challenges outside of the workplace, Wesley offers an Employee Assistance Program (EAP), which is 100% company paid. Additionally, Wesley Community Foundation provides grants to qualifying employees as detailed in the plan summary Lastly, the efforts and contributions of our valued employees are celebrated in our best-in-class recognition and reward platform, Inspire. Points earned for various reasons may be redeemed for a variety of merchandise, gift cards, tickets, travel and other experiences selected by the employee This summary is intended to reflect the most reasonable and genuinely expected offering of benefits and other compensation for the posted job. The official website for all Wesley job postings is Wesley is not responsible for content on third-party job boards. Salary ranges, benefits and other compensation are subject to change. The Business Office Manager is responsible for managing the overall business officeoperations for the retirement community. Major areas of responsibility andoversight include accounts payable (medical billing and insuranceverification), accounts receivable (resident billing and collections), frontdesk and guest services, resident services (move in/out, transfers), dataentry, general administrative support, and emergency response. What You Will Do Lead and coordinate all aspects of the business office, includingsupervision of the billing, collections and resident trust accounting functionsas well as the front desk operations Responsible for supervision, hiring, training, development, andengagement of staff Responsible for scheduling, timecards and other policyenforcement Oversee the resident billing system to ensure accuracy of residentaccounting billing information, including coordination with other departmentsas necessary Subject matter expert in and responsible for oversight of allresident related accounts receivable balances Private and Other Payers toensure accurate balances, timely billing and collections Responsible for front-end collections of A/R balances due fromresidents while in-house Responsible for timely processing of charges, adjustments,refunds, payment posting and write offs Ensures resident bills and collection letters are processedaccurately and timely Responsible for preparing and managing department budget Provide administrative support for campus (reporting, auditing,data entry, communications, etc.) Respond to emergent campus issues including resident evacuation,if necessary Lead self and team to deliver a high level of resident and guest satisfaction Support Lean methodology and a culture of continuous improvement Learn and apply Company, Federal, State, and local rules,regulations, and policies Other duties as assigned Education Bachelor's degree in Business Administration, Accounting orFinance; two years or more of related experience and/or training; or anequivalent combination of education and experience. Salary Range: $72,627.36 to $104,677.66 per year

Created: 2026-03-10