Unit Manager

Job DescriptionCompensation: $65,000.00 - $75,000.00 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management Position Summary: Responsible for giving direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction. Position represents ABM Healthcare Support Services in its highest degree. This position reports directly to an operations manager. Responsibilities Operations: Plans and administers activities of the Environmental Services associates to ensure continuous operation and timely delivery of services. Establishes priorities, assigns work, and monitors performance, quality and timeliness. Assigns and reassigns work based on workload and daily priorities. Leadership: Gives direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction. Plans, organizes, and directs short and long term departmental activities in accordance with regulatory and accrediting organizations. Functions as a resource to staff and hospital team members. Communication: Communicates clearly and effectively with direct reports, the hospital team, the immediate supervisor, and interdepartmentally. Demonstrates effective oral communication skills in the following: active listening, assertiveness, providing feedback/coaching, team building, and conflict management. Demonstrates effective written communication skills in written reports. Attends administrative meetings and participates in assignments as requested. Fiscal Accountability Assists the Director in ensuring that the assigned site is its fiscal responsibilities and operating within established budgetary guidelines. Facilitates, creates, distributes and maintains all necessary reports and documentation for the multiple sites. Assures that Monthly and Hours Reports are consistently accurate and on time. Plans and implements staff scheduling, position controls, and attendance control procedures. Assures all supplies/equipment are purchased through approved vendors. Data Utilization Assesses and utilizes appropriate data in order to improve operations. Views everything with a process improvement mindset. Reports all pertinent data to System Director/Director and ABM Healthcare Corporate Office in a timely manner. Service Excellence Supports the implementation and administration of HSS Patient Experience Program. Promotes a customer service mindset at all times to both internal and external customers. Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency. Supports TQM/Customer Services Initiatives. Demonstrates commitment to achieving patient satisfaction and employee engagement targets for the organization and department(s). Practices and promotes the customer skills as provided through on-going training and in-services, including customer retention and service recovery. Human Resources Develops/coaches associates to ensure fullest potential is reached. Oversees the recruitment, hiring, training, development, performance evaluation and management of employees within assigned departments. Ensures work assignments and schedules meet department and facility needs to maintain quality standards. Ensures department Training Programs at all sites are being conducted within appropriate timeframes. Knows all procedures, union agreements, or employee personnel manuals and meets all regulatory agency requirements. Maintains current knowledge of grievance and disciplinary procedures. Communicates effectively and maintains competent coaching and counseling skills during performance review and employee discipline process. Safety Demonstrates knowledge of applicable health and safety regulations and safety policies/procedures. Ensures department compliance with all regulations and policies. May participate in hospital and/or ABM safety committees. Other duties as assigned Responsibilities - Non Essential Functions: Maintains a professional appearance at all times. Participates in scheduled department meetings. Completes annual age-specific competencies Remains compliant with mandatory Hospital Education Fulfills TB, Immunization, and Employee Health Requirements Remains compliant with department specific education and skill sets Qualifications Education/Training: Required: Bachelor's Degree. In lieu of Bachelor's Degree, High School Diploma/GED with 5+ years of relevant management experience is acceptable. Minimum of three years of proven work experience in a leadership role within the Healthcare field is required. Work experience in a leadership role within an acute care setting. Work experience in a large academic medical center. Experience directing/managing a unionized workforce is strongly preferred. Excellent verbal and written communication skills. An intermediate level of proficiency in MS Excel, MS Word and other business software. About Us ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit

Created: 2026-03-10