Patient Collections Agent- Bilingual (English/ Spanish/...

We are seeking an experienced Medical Collections Agent to join our on site revenue cycle team. The ideal candidate will have a strong understanding of healthcare billing, insurance rules and regulations, and proven experience in medical collections. Key Responsibilities Manage and follow up on outstanding patient balances, including copays, deductibles, coinsurance, self-pay balances, etc. Contact patients via phone, email, text, or mail to provide balance information and request payment in a professional, courteous manner Explain patient financial responsibility clearly, including balances due, payment expectations, and practice payment policies Set up and monitor payment plans in accordance with practice guidelines Track and enforce IOU (I Owe You) agreements, including follow-up and escalation when balances remain unpaid Apply payments accurately and timely in the practice management system Maintain detailed and accurate documentation of all patient collection activities and communications Ensure compliance with all applicable federal and state regulations, including HIPAA and fair debt collection standards Identify recurring collection issues or patient trends and escalate concerns to management as appropriate Collaborate with front desk and billing teams to ensure patient balances are communicated and collected consistently Qualifications Minimum 1 year of experience in patient collections or medical receivables (required) Strong understanding of patient financial responsibility in a healthcare setting Familiarity with copays, deductibles, coinsurance, self-pay balances, and payment plans Experience using medical billing or practice management systems to review balances and post payments Excellent communication, customer service, and conflict-resolution skills Strong organizational skills and attention to detail Ability to work independently, prioritize tasks, and manage multiple accounts Professional, empathetic approach when discussing sensitive financial matters with patients Preferred Qualifications Experience in an outpatient or multi-specialty medical practice Prior experience handling high-volume patient balance follow-up Knowledge of front-desk financial workflows and patient check-in/check-out processes Familiarity with written payment agreements We Offer: Competitive compensation package. Comprehensive benefits including health insurance, retirement plans, and paid time off. Supportive work culture focused on professional development and continuing education. Opportunity to work in a growing field with a focus on improving patient outcomes. Uniforms provided. Pay: $19.00 - $20.00 per hour Commensurate with experience Expected hours: 37.5 per week Benefits:401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance Ability to Commute: Essex County, NJ (Preferred)

Created: 2026-03-10