Part-Time Program Specialist, Multi Services

Part-Time Multi-Services Program Specialist REPORTS TO: Housing Manager SUMMARY The Puerto Rican Action Board (PRAB) is a comprehensive human services organization based in Middlesex County, New Jersey. We are the primary institution that provides diverse bilingual/multicultural services to the entire Central New Jersey community. Each year, we serve approximately 25,000 people in the region. Our mission is to equip diverse individuals and families in Central New Jersey to achieve personal, family, and community development. Through our innovative early childhood, youth, family, and community programs, individuals and families access the tools and resources they need to grow into productive, self-sufficient people. The Multi-Service Program Specialist area is energetic, organized, and flexible with a deep commitment to PRAB's vision and mission, combined with empathy for its clients and staff, dedication to high-quality service delivery, and a strong track record of getting exceptional results. The Multi-Service Program Specialist is a proven planner, producer, and problem solver, with experience operating an intake/outreach program, preferably within the non-profit sector. S/he is confident and decisive, thrives in a fast-paced, complex, dynamic environment, and promotes, creativity, and respect and compassion for staff members and the diverse populations PRAB serves. S/he has the courage of conviction with the ability to serve as a passionate spokesperson and bridge builder. S/he makes tough calls and draws boundaries when necessary, but also seeks guidance and support in regard to opportunities and challenges. S/he also possesses a sense of humor and maturity that helps to maintain perspective and a sense of balance. RESPONSIBILITIESPROGRAM SERVICE DELIVERY Day to day case management and support Responsible for day to day case management of individuals and/or families seeking a variety of services through our Multi-Service, Food Pantry, ensuring the effectiveness and efficiency of program service delivery. Conducts one-on-one case management services to support the needs of families who meet income guidelines as required by our current funding sources. Conducts periodical follow-up on all clients served on a monthly and quarterly basis. Enters all required information into our agency's database system to track levels of services, national performance indicators and outcomes for reporting purposes. Works closely with program staff across different programs, including volunteers and interns as needed. In collaboration with the Manager, maintains relationships and partnerships with Multi-Service-related funders, vendors, community organizations, government agencies, businesses, to increase access to these services onsite in support of the families we serve. This position will also be required to provide coverage to the front desk client liaison and the customer care representatives at the call center in a rotating schedule as needed for lunch coverage, vacations and/or unexpected time off. Works closely with the Manager and/or Senior Director to ensure Multi-Service compliance with all federal, state, county, and city requirements as governmental agencies and other compliance entities related to Multi-Service programs. Maintain awareness of new community resources, trends and developments as well as needs to effectively provide one-on-one support to individuals and families seeking services through the Multi-Service program. Ensure confidentiality of records and information, and discretion in information sharing, as per policies. Program Operations When appropriate and in collaboration with the Manager, supports PRAB's social media content in Twitter, Facebook, Instagram, etc. Promote linkages and coordinate referral agreements with other social service providers Verify all work meets technical requirements and quality objectives set forth by state guidelines Assist in the delivery of programs ensure delivery of qualitative and quantitative goals and outcomes Conducts outreach to residents in Middlesex county, and enrollment into PRAB programs Works directly with client application processing, including referrals from inter-agency programs and other agencies Assess and optimize relationships with program participants for service delivery & marketing Maintain and audit program files, claims, paperwork Maintain program database and all required reporting systems Assist in the development of programs evaluations and proposals Collaborate with other staff on program events and special project General Represent PRAB in external meetings and events, and engage community and program participants as needed Conduct, attend, and participate in internal meetings to maintain and improve professional competence as appropriate for this position Attend external workshops and in-service training provided by funders, etc. to support professional development and service delivery efforts. Assist with the production of monthly, quarterly, and annual MS/Outreach progress reports (both internal and external) Perform other duties as assigned QUALIFICATIONS Bachelor's Degree in Social Work, Psychology or related field or Relevant documented work experience may be substituted for academic requirements on a year for year basis. Bilingual proficency in English and Spanish is required for this position due to regular interaction with Spanish-speaking clients. KNOWLEDGE, SKILLS & ABILITIES Fully committed to PRAB's vision, mission, and strategic goals and outcomes Excellent organizational, analytical, oral and written communications skills Ability to work collaboratively with a fast paced, highly interactive staff Proven ability to communicate effectively verbally and in writing Proven ability to work effectively in a team setting Proven ability to work well with diverse groups Proven ability to establish good rapport with families Proven ability to solve problems, resolve conflicts, and Proven ability to handle multiple tasks effectively under pressure Proven ability to meet strict deadlines within time constraints, with emphasis on accuracy and timeliness Proven ability to work flexible hours and travel for training if necessary for program implementation. Computer literate with knowledge of Microsoft Office applications Knowledge of Middlesex County community, resources, and needs. Demonstrated consistent and reliable attendance and punctuality Demonstrated maturity, integrity, and sound judgment Physical Demands and Working Environment Regularly stand, sit, and walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell Frequently lift and/or move up to 25 pounds Generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. Compensation and Benefits Employment Type: Part-time, hourly, non-exempt position Paid Sick-Time and Holidays PRAB IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERQUALIFICATIONS Bachelor's Degree in social services preferred but not required. Minimum of three (3) years of experience working directly with women, families and children in the provision of social services. Experience with intakes, outreach efforts and case management. Experience working in a multi-faceted and diverse environment. Valid driver's license and access to a reliable vehicle Able to drive an RV (CDL not required) KNOWLEDGE, SKILLS & ABILITIES Bilingual English/Spanish required Fully committed to PRAB's vision, mission, values, and strategic goals and outcomes Knowledge of Middlesex County community needs and resources Knowledge of intake and outreach and developmentally-appropriate practices Knowledge of local, state, and federal regulations concerning social service benefits Problem solving skills and ability to work as part of a team Excellent oral and written communications, and listening skills Computer literate with knowledge of Microsoft Office applications/platforms and database environments Demonstrated involvement in community service or action organizations, and advocacy efforts a plus Demonstrated cultural competence as it relates to community work and collaboration Demonstrated maturity, integrity, and sound judgment Proven ability to follow standard filing procedures Proven ability to influence and engage peers Proven ability to work well with diverse groups Ability to work with other entities, and develop partnerships and collaborations Ability to handle multiple tasks effectively under pressure Ability to meet strict deadlines within time constraints Ability to work effectively in inter-departmental, inter-disciplinary team settings Ability to work collaboratively with a fast paced, highly interactive staff Physical Demands and Working Environment Regularly stand, sit, and walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell Frequently lift and/or move up to 25 pounds Generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting Compensation and Hours This is a full-time, exempt, salaried position Salary is based on a pre-established range and is commensurate with experience Includes some possible early evening and weekend work hours Primarily local travel during business hours, although some regional and overnight travel may occur Benefits are generous, including paid employee health and dental insurance (some employee contribution required); voluntary vision and retirement plans are also available Paid time off includes sick, personal days, and holidays PRAB IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Created: 2026-03-10