Office Manager / Clinic Coordinator

About the job Office Manager / Clinic Coordinator Responsibilities Act as first point of contact with all potential and new patients to guide them through the intake process Perform check in, check out, and phone reception duties Schedule initial, follow-up, and maintenance appointments Verify insurance eligibility Secure prior authorizations and referrals as needed Collect copayments and outstanding patient balances Perform administrative duties such as scanning, filing, and faxing Collaborate as needed with senior management and clinical staff to ensure smooth administrative functioning of the clinic Maintain thorough and timely communication with all practitioners regarding both clinical and administrative matters Track patient progress through course of care and record in relevant tracking systems and software Build and maintain strong relationships with patients in person, over the phone, and through written communication as a means of support throughout their recovery journey Qualities Have a passion for behavioral health and improving the lives of those suffering from mental illness Be extremely organized and detail-oriented Be able to manage high stress situations in a calm, cool, collected manner Have a strong customer service orientation Be patient, understanding, and empathetic Have effective communication skills Have a passion for participating creatively in the ongoing development of a boutique medical practice Be flexible and adaptable Have the ability and desire to wear many hats Requirements A bachelors degree 1-2 years in healthcare, preferably in behavioral health Basic knowledge of the healthcare industry including areas such as health insurance, electronic medical records, HIPAA, etc. Able to work 7:30am-5:30pm Monday through Friday in our Amherst office (Actual hours may be part-time but will fall into this range)

Created: 2026-03-10