Banquet Convention Services Manager

Description The Banquet Manager oversees all banquet operations, ensuring high-quality event setup, service, and guest satisfaction. This role manages banquet staff, coordinates closely with the Executive Chef and Food & Beverage Director, maintains banquet inventories and equipment, and ensures all events are executed according to service, safety, and organizational standards. RequirementsRESPONSIBILITIES: • Hires, trains, schedules and reviews all departmental staff. • Checks quality of work, monitors improvements and performance. • Directs the proper set-up and breakdown of all banquet functions. • Ensures employee and guest safety in the set-up and arrangement of banquet functions. • Works closely with the culinary team to ensure proper meal counts and scheduling of staff. • Directs the proper food and beverage service in accordance to contractual agreements. • Conducts pre-function meetings with staff to ensure the proper service requirements of banquet functions. • Greets and maintains communication with the customer before and throughout the function to ensure that all arrangements are satisfactory. • Completes final billing and presents to the customer contact for payment. Ensures that all payments are processed by the Front Desk. • Records and reports quarterly inventories of all banquet supplies, purchases additional supplies with the approval of Food and Beverage Director and the General Manager. • Maintains cleanliness of all banquet rooms, service areas and equipment. • Directs and ensures that proper handling, usage and storage of all banquet equipment and supplies. • Maintains constant communication with the Executive Chef and the Food and Beverage Director. • Participates in BEO meetings and weekly staff meetings. • Ensures that staff is in adherence to hotel uniform/grooming standards at all times. • Performs other duties as assigned by management. SUPERVISORY RESPONSIBLIITIES: Manages two subordinate supervisors who supervise a total of 30 to 40 employees in the Banquet Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Created: 2026-03-10