Salesforce QA Functional Tester

Role Description / Job Summary We are seeking a detail-oriented Salesforce QA Functional Analyst with expertise in Salesforce Platform Core Development, Energy Utilities Cloud, and AgentForce The successful candidate will focus on validating the functionality, performance, and reliability of Salesforce implementations Work closely with development teams, business analysts, and stakeholders Key Responsibilities Collaborate with business analysts and Salesforce developers to understand functional requirements, user stories, and acceptance criteria related to Salesforce Core Development, Energy Utilities Cloud, and AgentForce features Develop comprehensive test plans, test cases, and test scripts based on business requirements and use cases Execute functional, regression, integration, and user acceptance testing (UAT) on Salesforce solutions within the Energy Utilities Cloud environment Verify workflows, automations, customizations, and integrations related to Salesforce AgentForce to ensure accuracy and expected behavior Identify, log, and track defects in coordination with the development team, and verify defect fixes through retesting Participate actively in sprint planning, backlog grooming, and review meetings to provide quality feedback Ensure Salesforce solutions meet compliance and security standards relevant to the Energy Utilities industry Work with performance and automation teams to support broader testing efforts Document test results, provide detailed reports on test coverage, and communicate risks and issues promptly Stay updated with Salesforce platform releases, Energy Utilities Cloud updates, and AgentForce functionalities to ensure quality best practices Support continuous improvement by recommending process optimizations to improve testing efficiency and effectiveness Required Skills & Qualifications Experience in Salesforce Platform Core Development concepts, including understanding of Apex, Lightning components, and Salesforce data model Strong knowledge of Salesforce Energy Utilities Cloud functionalities and industry-specific business processes Familiarity with Salesforce AgentForce and its related features for automation and agent management Proven experience in functional testing of Salesforce solutions, including creation and execution of test cases Basic understanding of Salesforce integration points and APIs Experience with defect management and test case management tools (e.g., JIRA, Zephyr, TestRail) Good analytical skills with ability to translate business requirements into test cases Strong communication skills to collaborate with both technical and business teams Understanding of Agile/Scrum methodologies and participation in sprint ceremonies Knowledge of compliance and regulatory standards in energy utilities domain is a plus

Created: 2026-03-10