Customer Service Represntative

Veterinary Office Coordinator Responsibilities and duties include, but are not limited to, the following: - Answering and managing multi-line phone systems with professionalism and efficiency. - Scheduling, canceling, and rebooking appointments accurately. - Providing thorough and courteous client and patient communication - Responding to client questions and, when necessary, seeking appropriate assistance to ensure accurate information is provided. - Managing a high volume of appointments and phone calls while maintaining consistent customer service standards. - Performing daily tasks with high level of accuracy, organization, and attention to detail. - Accurately documenting client communications as required. Qualifications and requirements: - Minimum of one (1) year veterinary experience required. - Excellent phone etiquette and interpersonal skills. - Strong attention to detail and organizational ability. - Proficiency in Microsoft office and basic computer applications. - Ability and willingness to learn, grow, and follow established protocols and directions. - Dependable, reliable, and accountable with a strong work ethic. - Strong multitasking skills with the ability to remain calm and professional in a fast-paced environment Physical and work requirements: - Ability to stand for an 89-hour shift (long periods of time). - Ability to lift up to 50 pounds unassisted and up to 100 pounds with assistance. - Reliable transportation required. At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Created: 2026-03-10