Customer Service Representative

Customer Service Representative Heating Solutions Sales Company (HSSC) is a complete sales and support company that represents some of North America's leading boiler brands. We are currently launching world-leading technologies into the growing condensing boiler markets with a goal of delivering quality comfort to residential households and commercial buildings across North America. We are looking for a Customer Service Representative to join our team! This position will support the sales function by professionally interfacing with salespeople, reps, wholesalers, OEMs, customers and Company personnel to insure high levels of overall customer satisfaction within the boundaries of Heating Solutions Sales Company. This is a full-time, non-exempt position located in Peru, Indiana. Hours are Monday-Friday, 7:30 AM 4:30 PM. Essential duties and responsibilities include the following. Other duties may be assigned. Must be a team player with good time management skills and be able to multi-task in a fast-paced environment. Must be a solid communicator through telephone, email and conference calls Processes orders for material or merchandise from customers and internal personnel. Submitting these orders to the shop for production Responsible for handling emails and telephone calls from customers and salespeople and ensures all incoming questions and complaints are given proper attention and professionally resolved Ensures correct pricing and multipliers are applied to all orders entered into the system Attends weekly production meetings in-person Communicates with factory personnel to obtain answers on delivery, and order status Create Installation & Operation manuals and send them to Rep Assist sales reps and customers with order planning, shipment scheduling and other various customer transactions Develop relationships with customers and salespeople/representatives Rep/Customer Visits Occasionally coordinate visits to include reserve hotel rooms, lunch, dinner reservations, materials, etc. Assist other customer support staff as required. General office duties include but not limited to filing, copying, answering general phone calls etc. Qualifications/Requirements: High school diploma or general education degree (GED) required 2 years of experience in a manufacturing and/or customer service environment preferred Experience in Microsoft Word & Excel preferred Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand; walk, reach with hands and arms, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, & crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close and distance vision and ability to differentiate colors. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to high, precarious places, toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. We offer a comprehensive benefits package including, but not limited to: Medical, dental, and vision coverage available on your first day of employment Access to Employee Assistance Program (EAP) 401(k) plan 12 paid holidays Vacation time 75% tuition reimbursement after 6 months

Created: 2026-03-10