Loan Document Specialist II - Consumer

Loan Document Specialist II - Consumer The Consumer Loan Document Supervisor is primarily responsible for overseeing the documentation of consumer loans and related daily functions and processes. Responsibilities for this role include providing timely and accurate due diligence and loan documentation, ensuring adherence to credit policy, laws and regulations, and lien perfection. Major duties and responsibilities include preparing consumer loan documents within the bank's portfolio to ensure adherence to lending regulations, lending compliance, and the bank's credit policy. Coaches and guides employees on best practices for documentation processing, regulatory compliance and efficient production of documents. Seeks to obtain immediate resolution and clarification on outstanding documentation issues with Sales, Credit and/or Legal. Implements disclosures and other regulatory requirements as instructed by legal and compliance. Works directly with Manager to establish streamlined processes and clear performance standards for the staff. Responsible for the measurement of team members and tracking of performance to determined standards. Cross-trains staff and continues to enhance internal processes in order to maximize productivity and quality standards. Additional duties and responsibilities include supervising assigned staff providing services to community banks to ensure service level agreements and quality standards are met. Provides coaching, counseling and discipline as appropriate. Ensures appropriate scheduling for work group. Evaluation of work group's productivity. Participates in recruiting, hiring & training. Provides leadership and support to assigned work group and other loan operations staff members when appropriate. Must be very customer centric and able to manage large volumes of documentation requests while maintaining a high level of accuracy and quick turnaround. Maintains an essential understanding of bank-wide origination and credit approval process while establishing priorities based on the strategic and tactical directions of the bank. Is the subject-matter expert and key representative for assigned work group. May participate as requested on enterprise initiatives related to new products and services to ensure successful transition for loan operations. Develops successor for assigned area of expertise and responsibilities. Maintains awareness of industry trends in regards to consumer originations. Handles internal customer complaints and escalates issues to Manager as needed. Recommends to Manager possible methods to improve department. Completes all required compliance exams on a yearly basis. Adherence to all First United Policies and Procedures. Dresses professionally. Other duties as assigned by Manager. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and work experience high school diploma or GED required but preferred, associates or higher. Strong understanding of financial institution products and services. Minimum 3 to 5 years of progressive experience in banking/financial services. Minimum two years of hands-on experience with preparing or reviewing loan documentation, preferably consumer loans. Technical/functional competencies conduct themselves with the highest levels of professionalism and personal integrity at all times with a constant awareness of how their individual behavior reflects on their department and the organization as a whole. Relationship management skills necessary to build relationships across business, operations and credit is required. Must exhibit excellent leadership, process management, conflict management, consensus building, communication, analytical and decision making skills. Proven team-building, mentoring, training and coaching skills. Ability to work in fast-paced environment, handle multiple tasks and prioritize work. Ability to deal effectively and tactfully with personnel from other departments. Excellent time management, organizational skills, and critical thinking skills. Laser pro or other documentation software experience required. Jack Henry or like loan accounting system experience is preferred but not required. Excellent use of Microsoft Word and Excel preferred. Strong understanding of loans and loan products. Ability to initiate tasks and projects with little or no supervision. Exceptional customer service skills. Ability to communicate well with internal customers by all means of communication including written, verbal, and non-verbal communication.

Created: 2026-03-10