Administrative Assistant - Stoneham, MA

Receptionist Position At Boston IVF Boston IVF | IVI RMA North America is currently seeking a receptionist to join our growing team in our Stoneham office. Schedule: MondayFriday, 9:00 AM5:00 PM (hours may vary) Position Summary The receptionist plays a key role in ensuring an exceptional patient experience. This position is responsible for answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the general public. How You'll Contribute At Boston IVF, we do whatever it takes to deliver outstanding patient care. As a receptionist, your responsibilities will include: Key Responsibilities Welcome and greet patients and visitors in a professional and compassionate manner Answer and route patient phone calls Maintain a calm, composed, and professional demeanor Anticipate patient needs and anxieties; provide clear and supportive responses to questions Schedule patient appointments in accordance with physician templates Identify scheduling conflicts and recommend appropriate solutions Maintain accurate patient records, including demographic, financial, and insurance information Collect co-pays and patient payments Coordinate patient care in collaboration with nursing staff Partner with the Finance Department to ensure reimbursement and insurance information is complete Appointment confirmations and patient charting Skills & Qualifications High School Diploma or GED required; Associate degree preferred Minimum of 1 year experience as a medical office receptionist Minimum of 3 years customer service experience Strong computer proficiency Excellent listening, communication, and interpersonal skills Ability to work independently and exercise sound judgment Comfort working in a fast-paced, high-standard, and occasionally stressful environment Benefits Medical, Dental, and Vision Insurance Paid Time Off and 8+ Paid Holidays Company-paid Life Insurance, Long-Term Disability, and AD&D Flexible Spending Accounts Employee Assistance Program 401(k) Retirement Plan Optional benefits including Short-Term Disability, Life Insurance, and AD&D buy-up plans, and more

Created: 2026-03-10