Director of Operations

Director Of Operations Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174'. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space. Come grow with us at the beautiful Lake Arrowhead Resort and Spa! The Director of Operations is a key member of the resort Executive Committee, who supports the daily operations across all departments of the resort. This role ensures operational excellence, fosters exceptional guest experiences, optimizes efficiency, and helps to drive profitability in alignment with the resort's goals and standards. Essential Functions: Support the day-to-day operations of all FOH resort departments, including seasonal recreation activities, to ensure smooth and efficient service delivery. Review guest feedback and implement improvements to enhance service quality. Analyze service issues, identify trends and respond to all guest comments in a timely, professional manner. Communicate a clear and consistent message regarding the Company's Culture. Maintain regular weekly operational meetings. Ensure compliance with health, safety, and environmental regulations. Maintain standards for cleanliness, safety, and security throughout the property. Identify training needs and coordinate staff development programs with HR guidance Collaborate with the General Manager to achieve revenue targets and operational goals. Ensure brand and business initiatives are implemented and communicate follow-up actions to team as necessary. Attract and select talent, coach and develop team members, and engage and align team members to successfully implement initiatives. Ability to assist operational departments when needed. Review labor schedules and ensure productivity levels are met while still providing excellent customer service. Manage the flow of labor between departments and create an environment of engagement for team members. Monitor revenue streams and identify opportunities for increased profitability. What Are We Looking For? Requirements: Bachelor's degree or 5+ years of experience in hotel operations or a similar role. Ability to work flexible hours; including weekends and holidays. Strong knowledge of hospitality industry standards, trends, and practices. Excellent leadership, communication, problem-solving and interpersonal skills. Proven ability to manage budgets, analyze financial data, and optimize operational performance. Proficiency in property management systems (PMS), point of sale (POS) and Microsoft Office Suite. $110000 - $125,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Created: 2026-03-10