Extended Stay - - Responsibilities: Assist guests, answer phones, check guests in and out, and collect payment in accordance with company guidelines and procedures; Process reservations, registration, payment, and departures in accordance with company guidelines and procedures; Handle collection efforts of all in-house balances; Maintain an organized and clean work area behind the front desk, in the lobby, and in guest common areas; Sell the value of ESA to inquiries and strive to convert them into reservations and occupied rooms