Guest Services Representative Everspring Inn

Guest Services Representative Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird Dogma: The Bird Dogma We Put People First We Dependably Drive Results We Constantly Keep a Positive Attitude We Never Stop Improving, Ever We Relentlessly Solve Problems Duties & Responsibilities: Perform all check-in and check-out tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (contact details, exact dates of their stay etc.). Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities. Respond to guests' inquiries in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. Tending and folding laundry when needed. Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc. Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments. Experience, Skills, and Education: Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred. Experience with a form of property management software is a plus Understanding of how travel planning websites operate, for example: Booking and TripAdvisor. A strong desire to learn and develop. Customer service attitude. Excellent communication and organizational skills A degree in hospitality related field is an asset. Willingness to work nights, weekends, and holidays. Bismarck, ND Onsite Part Time

Created: 2026-03-10