Guest Services Representative

Guest Services Representative Overview The Guest Services Representative serves as the first point of contact for tenants, visitors, and guests, delivering a welcoming, professional, and service‑oriented experience. This role is responsible for front desk operations, visitor management, communication support, and maintaining a polished reception environment within a corporate or commercial property setting. This position is ideal for someone with strong people skills, a professional presence, and the ability to remain calm, organized, and responsive in a fast‑paced environment. Key Responsibilities Guest & Tenant Experience Greet all tenants and visitors in a courteous, professional manner at the reception desk Manage visitor sign‑in procedures in accordance with established policies and security protocols Contact tenants professionally when visitors are not pre‑registered, following all building standard operating procedures Provide high‑quality service and assistance to all guests entering the building Answer and respond to tenant phone calls and emails throughout the day Offer guidance, directions, and general building information as requested Operations & Communication Maintain familiarity with building management procedures, security protocols, and emergency procedures Monitor service alerts and promptly report any security or operational concerns to appropriate management or security contacts Develop and maintain professional relationships with tenants, employees, and key property contacts Proactively stay informed of events or activities taking place within the property Workplace Standards & Professionalism Ensure reception and work areas remain clean, organized, and professional at all times Maintain a positive, respectful, and professional work environment Avoid workplace gossip or negative conversations Support additional administrative or guest services duties as assigned Skills & Qualifications Professional demeanor and business‑appropriate appearance Friendly, engaging, and service‑focused personality Strong interpersonal and communication skills (verbal and written) Ability to multitask, prioritize, and adapt in a dynamic environment Highly organized with strong attention to detail Self‑motivated and proactive; able to anticipate the needs of guests and colleagues Comfortable using computers and office technology, including Microsoft Office and internet‑based tools Ability to stand for extended periods of time, with reasonable accommodation as applicable Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Created: 2026-03-10