Client Support Specialist LG

Client Support Specialist - Large Group Virginia Beach, VA First (Days) Sentara Health Plans in Virginia Beach is looking to hire a Client Support Specialist - Large Group. Location Virginia and North Carolina: Remote in South Hampton Roads (Norfolk, VA Beach, Suffolk, Chesapeake, Portsmouth), Peninsula (Newport News., Yorktown and Hampton) or Northeast North Carolina (Moyock, Elizabeth City); with travel to 2x a month in 1330 Sentara Park office. The Client Support Specialist supports the (Sr.) Client Executive and (Sr.) Client Specialist in producing and retaining profitable business in the Large Group segment. Interact with consultants, brokers, and benefit administrators and Sentara Health Plan's business units to achieve these objectives. Candidate will be responsible for project management of all administrative renewal activities including preparing renewals for underwriting, preparing proposals, preparing internal setup forms and plan documents. They will also review group agreements and contracts for accuracy and compliance. Candidate should demonstrate basic knowledge about health insurance and products. Responsible for maintaining the accuracy of customer data within a CRM system. Education: Bachelor's degree preferred. High School diploma required. Certification: Must obtain an L-HIL or L-LIFEHI within 90 days of hire. Experience: 4 years' related experience required. Related years of experience includes Business Acumen, Customer Relation, Administrative, Project Management or related field. Benefits: Caring For Your Family and Your Career Medical, Dental, Vision plans Adoption, Fertility and Surrogacy Reimbursement up to $10,000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long-Term, Short-Term Disability, and Critical Illness plans Life Insurance 401k/403B with Employer Match Tuition Assistance $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down $10,000 Reimbursement for certifications and free access to complete CEUs and professional development Pet Insurance Legal Resources Plan Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Created: 2026-03-10