ITS Operations Center Technician I

Our history: From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nationwide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record Who We Are: Conexess is a full-service staffing firm offering contract, contract-to-hire, and direct placements. We have a wide range of recruiting capabilities, from help desk technicians to CIOs. We are also capable of offering project-based work. POSITION SUMMARY: Operations role within the ITS Operations Center providing continuous infrastructure monitoring, structured data center walk-throughs, and first-line escalation triage. Works within a two-person 12-hour shift model to ensure safe, uninterrupted operations. ESSENTIAL FUNCTIONS: Infrastructure Monitoring Monitor carrier notifications, circuit alarms, and SD-WAN/edge alerts Open and track carrier trouble tickets to resolution with documented follow-ups at defined intervals Execute predefined troubleshooting steps from approved runbooks Validate impacted Configuration Items (CIs) and facilities; coordinate vendor smart-hands as directed Draft and send standardized outage communications using approved templates and subscriber lists Data Center Operations Perform daily walk-throughs to identify environmental, power, or hardware anomalies Inspect cooling units per row, rack lights (amber/error), and fire suppression panels; validate cage/security Weekly: verify Veeder-Root leak detection pass status; check generator fuel/containment; review UPS/ATS alerts; walk IDFs Monthly: complete UST/fuel/environmental documentation; review UPS event logs; file compliance records Service Management Triage escalations from Enterprise Service Desk and Acute Support Validate priority, CI, impacted service, and business urgency; resolve via KB where possible Capture required details and route accurately to next-level teams Operational Readiness Maintain shift logs and turnovers; follow SOPs/runbooks consistently Escalate risks promptly; ensure accurate documentation and communications QUALIFICATION, EDUCATION, KNOWLEDGE, SKILLS:Qualifications: On-site role; 12-hour Panama rotation including nights/weekends/holidays Works as part of a two-person shift team (Option 1) Education: Vocational/Community College certificate or Associate degree in IT or related field Knowledge: Basic networking (circuits, WAN/LAN) OS familiarity (Windows/Linux) Ticketing tools (ServiceNow or equivalent) Skills: Clear written/verbal communication Detail orientation and SOP discipline Team mindset; ability to work 12-hour rotations WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: On-site data center environment with frequent standing/walking, lifting up to 40 lbs, PPE adherence, and exposure to environmental noise; safe work practices required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job responsibilities. The position is: On-site

Created: 2026-03-10