Customer Service Account Manager

SMP Industries, Inc. is a Chattanooga based Manufacturing and Distribution Center who is seeking a motivated and detail-oriented Account/Customer Service Representative to join our team. The ideal candidate will play a crucial role in supporting our sales team, ensuring customer satisfaction, and driving business development initiatives. This position requires someone with strong communication skills, excellent organizational skills, detail oriented and the ability to manage multiple tasks effectively and timely while fostering relationships with clients. Responsibilities Maintain strong, professional relationships and manage expectations and deliverables with effective documentation and communication for customers. Collaborate with internal teams to review project scope and discuss strategy to achieve customer goals and objectives. Communicate the status of projects both internally and externally. Assure that project due dates are met and/or inform key personnel of any changes to project scope or timeline as they occur to ensure customer expectations are met. Aggregate and present accurate cost and sell pricing for management approval prior to submission to the customer. Meets with production personnel to determine production timelines and delivery dates as required. Maintains strong customer relationships by serving as a point of contact for assigned customer accounts. Process customer orders, quotes, and customer requests with accuracy and timeliness. Ensures accurate communication of delivery updates both internally and externally. Address and resolves customer concerns efficiently and professionally to ensure customer satisfaction. Maintains detailed and accurate account information to support customer service and operational efficiency. Requirements Experience and knowledge of Metals and Manufacturing is preferred. Experience with office computer software required, including demonstrated experience with Microsoft Office Suite software packages such as: Outlook, Word, and Excel Effective strong analytical skills to assess market data and client needs effectively Proven experience in account management or a related field is preferred. Excellent communication skills, both verbal and written, to effectively interact with clients and team members Effective interpersonal and customer relationship skills Effective organizational and prioritization skills Ability to be detail-oriented Ability to multi task Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively to customers and employees. Ability to apply basic mathematical concepts and apply concepts such as fractions, ratios, percentages, and proportions to practical situations. Basic knowledge of statistics Candidates should be enthusiastic about contributing to our team's success while developing their professional skills within a supportive environment. Required Education Associate’s degree (AA) or equivalent from two-year College or Technical School; or six months to one year related experience and/or training; or equivalent combination of education and experience. Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Work Location: In person recblid 6gpp41wb0o2prpsj2dhy4f0ggb0sm1

Created: 2026-03-10