Client Service Associate

Client Service Associate I At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. Are you ready to build an exciting career in the insurance industry while helping the world prepare for the unexpected? At Gallagher, we are service-minded individuals coming together to shape a future defined by excellence. As one of the fastest-growing insurance brokers in the U.S., we are excited to bring on those interested in developing their careers in the insurance industry. Opportunity awaits you with us! In this role, you'll gain high visibility to senior leadership, working alongside both Client Services and Agency Leadership who prioritize your learning and development. You'll have opportunities for upward movement within our client services teams while gaining exposure to Commercial Lines and learning what it takes to successfully support Sales and Service Teams within this line of business. This hybrid position allows you to work in-office three days a week, fostering collaboration and connection with your team while contributing to key business outcomes such as client retention, satisfaction, and operational excellence. How You'll Make An Impact As a Client Service Associate I, you'll play a vital role in delivering high-quality and efficient service to both internal and external clients. Your day-to-day responsibilities will include: Supporting the business priorities of production team members and the client service function. Assisting with the branch's overall workflow processes to ensure smooth operations. Creating essential documents, certificates, and reports using appropriate systems and resources. Managing certificates of insurance, processing endorsements, and handling billing and invoicing needs. Providing administrative support, including correspondence to carriers and clients, transmission of final audits, policy binders, renewals, and other written communications. Managing accounts by entering client information into the agency management system, auditing client data, processing change requests, preparing notices of cancellations & reinstatements, and other administrative tasks. Actively engaging in learning by studying insurance industry trends and seeking out self-directed learning to increase insurance knowledge. Maintaining carrier updates and bulletins. Managing ad hoc projects to support team functions. By contributing to these efforts, you'll help protect our clients, reduce their total cost of risk, and foster a culture of performance and continuous improvement. About You High school diploma or equivalent. At least one year of directly applicable experience. Proficiency in Microsoft Office and basic math skills. Exceptional organizational skills and the ability to use technology as a tool to maximize productivity and quality. Strong written and verbal communication skills, enabling you to explain complex issues in simple terms and collaborate effectively with colleagues and clients. Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Created: 2026-03-10