Vice President Customer Experience

Description What Matters at Magid? YOU do! "The number one key to growth is having good people and that's what has driven us at every stage of the game." - Greg Cohen, CEO At Magid Glove and Safety, we're honored to be recognized as a Top U.S. Workplace. This is a reflection of our passion for keeping workers safe and our commitment to fostering an innovative, collaborative environment where diversity is celebrated, people feel valued and supported, and growth never stops. Are you a transformational leader ready to redefine what exceptional customer experience looks like? At Magid, we're searching for a Vice President of Customer Experience (CX) who can inspire, innovate, and elevate how we serve our customers-today and into the future. This role is for a dynamic, people-first leader who has proven success managing up, across, and down. You'll bring curiosity and flexibility when partnering with senior leaders, empathy and influence when leading across departments, and a passion for building a culture of accountability, ownership, and continuous improvement-all while keeping work engaging and fun. As Magid looks ahead, we're focused onbuilding the next chapter of how we serve our customers-one that's simpler, smarter, and more connected. The VP, CX will play a key role in shaping that future, helping our teams strengthen relationships, improve how we work, and find better ways to deliver a great experience every time. Working side by side with Customer Service, Inventory Services, Field Service, and Account Management, this leader will help create a customer experience that's reliable, easy, and true to Magid's spirit of care, quality, and continuous improvement. If you're energized by leading through people, rolling up your sleeves to demonstrate what great looks like, transforming insights into action, and shaping a customer experience that drives loyalty, innovation, and growth, we invite you to bring your vision-and your voice-to Magid. What You Wil Do: Develop and execute a forward-looking customer experience strategy that not only delivers excellence today but also builds the foundation to scale and grow with Magid's future needs. Establish and monitor meaningful metrics to measure customer satisfaction, team performance, and the organization's ability to support sustainable growth. Deliver insights from customer data and feedback across all service departments, using these to shape business decisions and drive continuous learning in service quality. Standardize core processes and partner with IT to design and implement technology solutions that improve efficiency, enhance responsiveness, and strengthen the overall customer journey. Partner with the executive team to address systemic challenges that create barriers for customers or impede accurate, timely order fulfillment. Analyze historical performance and market trends to anticipate future needs, ensuring CX capabilities, staffing, and resources are aligned to support sales growth and evolving customer expectations. Ensure all CX teams are equipped with the right tools, training, and resources to consistently deliver on business objectives and customer commitments. Foster a strong OneMagid culture that inspires collaboration, accountability, and engagement, creating an environment where people can do their best work. Build and develop a high-performing, future-ready team with clear succession plans to ensure long-term organizational strength and leadership continuity. RequirementsDeep commitment to fostering a customer-first culture across departments that also empowers team members to thrive. Experience implementing process improvements and technology solutions to enhance efficiency, service quality, and scalability. Experience designing and scaling customer experience initiatives Analytical and data-driven decision-maker with the ability to use customer insights and trends to inform business strategy. Skilled at executive-level collaboration, influencing cross-functional peers, and resolving systemic challenges that impact customer experience. Ability to balance customer satisfaction with operational and financial objectives Expertise in order fulfillment, logistics coordination, and customer service operations Experience with service-level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics (e.g., NPS, CSAT, CES) Strong track record of building, scaling, and leading high-performing teams, including succession planning and leadership development. Experience/Education: Bachelor's degree required; MBA or advanced degree preferred. 10+ years of proven senior leadership experience in customer experience (CX), customer success, or related functions, ideally in manufacturing, logistics, or PPE industries with a growth-oriented company. Proven experience managing customer experience in both B2B and distribution contexts. Strong operational understanding of supply chain and manufacturing processes. Exceptional communication, leadership, and strategic thinking skills. Magid offers a variety of benefits to our team members including: Health, vision, life and disability insurance Employee Bonus Plan 401k retirement plan with company match Company provided Profit Sharing Participation in Magid's Flexible Time Off (PTO) policy 9 paid holidays

Created: 2026-03-10