Administrative Assistant, Customer Relations ...

Administrative Assistant, Customer Relations Department The Administrative Assistant provides essential support to the Customer Relations Department by managing a wide range of administrative and customer service functions. This role requires independent judgment, strong organizational skills, and a thorough understanding of departmental operations. A primary responsibility is to address general customer inquiries via phone, email, and written communication, ensuring clarity and professionalism in every interaction. Additionally, the Administrative Assistant will perform audits and quality assurance reviews of customer service calls to ensure compliance with contractor contractual requirements and uphold service standards. Other duties include reviewing and processing elective service applications, explaining agency policies and procedures, managing confidential information, and supporting internal teams. The position also involves overseeing incoming and outgoing correspondence, maintaining accurate tracking records, and performing clerical tasks, including typing, editing, proofreading, photocopying, and payment processing. The Administrative Assistant receives direct supervision from the Customer Relations Project Administrator. This position provides no supervisory responsibilities. Access Services is committed to delivering outstanding quality service to every rider, a commitment that is echoed in our mission and vision statements. To learn more about Access Services and its responsibilities in the greater Los Angeles region, please visit our website. This recruitment is open continuously to meet the Agency's needs as vacancies occur and may close at any time. Applicants who best meet job-related qualifications will be invited to participate in the examination process. Applicants will receive an email notification of their current status in the selection process. The selection examination may consist of any combination of written, performance, and/or oral appraisal exams. Examination parts will be weighed according to their relevance to the job performance criteria. This recruitment may establish an eligibility list to fill future positions in similar classifications within the organization. As a federal grantee, Access Services maintains a drug-free working environment as prescribed by the 1988 Drug-Free Workplace Act. All potential employees are required to obtain satisfactory results from administrative screening, successfully pass a post-offer pre-employment medical exam, and obtain a verified negative pre-employment drug test administered by Access Services and its service agents. All Access Services employees are designated Emergency/Disaster Response - Service Workers through state law (California Government Code Section 3100-3109). Employment with Access Services requires acknowledgment of this effect. Employees are required to complete all related training as assigned and to return to work as ordered in the event of an emergency. In compliance with the Immigration and Reform Control Act of 1986, Access Services will only hire individuals who are legally authorized to work in the United States. Access Services does not provide sponsorship. Access Services is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States. Access Services does not sponsor H-1B or related work visas. Access Services is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Access Services will provide reasonable accommodations to qualified individuals with disabilities.

Created: 2026-03-10