Student Services Manager

Posting Details Posting Summary LogoPosting Number STA00044PO26 Job Family Enrollment Management Job Function Student Services USC Market Title Student Services Program Coordinator Link to USC Market Title Job Level P3 - Professional Business Title (Internal Title) Student Services Manager Campus Columbia Work County Richland College/Division Arnold School of Public Health Department ASPH Health Services Policy and Management State Pay Range G09 USC Market Range MRF - $52,526 $65,658 $78,789 Anticipated Hiring Range Salary commensurate with qualifications Location of Vacancy Columbia, SC Part/Full Time Full Time Hours per Week 37.5 Work Schedule Monday - Friday 8:30 am -5:00 pm Must be willing to work a flexible schedule to meet the needs of the department. Occasionally scheduled weekend and evening work is required.Basis 12 months Job Search Category Student Services About USC About University of South Carolina From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond. Veterans' Preference Statement The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities. Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding. Position Description Advertised Job Summary The Student Services Manager will work under the supervision of the Master of Health Administration (MHA) Program Director while providing support to all HSPM graduate degree programs (MHA, Master of Public Health (MPH), and Doctor of Philosophy (PhD). The Student Services Manager will organize and help coordinate the administration of each of the degree programs with an emphasis on student support from matriculation through graduation and program fidelity based on accreditation standards (i.e., CAHME or CEPH). Job Related Minimum Required Education and Experience Requires a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other CredentialsPreferred Qualifications Master's degree in business administration, public administration, higher education/student affairs administration, administrative services, or related field; and 2-4 years of relevant experience. Experience working with graduate student populations also preferred. Knowledge/Skills/Abilities Excellent oral, written, and electronic communication skills; intermediate to advanced computer skills (especially in Microsoft Excel); proficient in database development and management; experience with summarizing and presenting data; experience with student learning management systems; excellent organization skills; ability to prioritize tasks and perform effectively and efficiently under time/deadline constraints; must maintain confidentiality, especially adhering to FERPA and ethical business practices. Job Duties Job Duty Assist Program Directors in ensuring that all current students are supported in their pursuit of their degree program. Specifically, the Student Services Manager will manage tasks for student academic advising processes, advise students on general issues such as graduate school rules and policies, and coordinate student graduate assistantship placements to include acting as a liaison between local health care and public health agency contacts and students as needed. Students in the MHA Program and MPH-distance Program attend classes in the evenings, on weekends, and asynchronously online depending on their plan of study. Ensure coordination of student support as needed during these hours. Flexibility with weekly schedules may be arranged in coordination with and at the discretion of the employee's supervisor. Essential Function Yes Percentage of Time 25% Job Duty Support HSPM Program Directors' efforts to ensure fidelity of each program to its specific accreditation and curriculum standards (i.e., CAHME, AUPHA for MHA and CEPH, SACS for MHA, MPH, and PhD) through an ongoing effort of document review as well as fielding, collecting, and compiling various student assessments and stakeholder surveys and feedback throughout the academic year. Specifically, this position will serve as a liaison with full-time and adjunct faculty to collect and review course syllabi and assignments; deploy and analyze surveys as needed; coordinate with Arnold School of Public Health accreditation team members; to manage, collect and report student and faculty competency attainment data; coordinate performance evaluations of students and sponsors of graduate assistantship placements; and provide other statistics and reports of students and program graduates as requested, to include admission, graduation, and employment data. Essential Function Yes Percentage of Time 25% Job Duty Organize and manage the logistics for all meetings including welcome visits, orientations, program committee meetings, MHA Advisory Board meetings, accreditation site visits, curriculum retreats, ad hoc focus groups, and/or other similar workgroup activities, etc.; organize the logistics of student professional development activities; manage student forms (e.g., advisement, program of study, Z-status, application for graduation) and maintain program files within HSPM; support student completion of MHA residencies, MPH practice experiences, and PhD comprehensive exams and dissertations, including helping to coordinate and announce presentations and completion of documentation required by HSPM and the USC Graduate School; provide assistance with logistics regarding University and/or HSPM sponsored student travel (i.e., for conferences and case competitions); and maintain databases with student and alumni contact information in coordination with HSPM administrative staff. Essential Function Yes Percentage of Time 25% Job Duty Support program recruitment and admissions processes and other administrative and logistics tasks as needed. This may include responding to prospective applicants' inquiries; coordinating prospective applicants' interviews; and maintaining up-to-date databases of program applicants. The Student Services Manager may also be asked to provide support to Program Directors regarding course scheduling, adjunct faculty assignments, textbook ordering and review, maintenance of databases, and general research towards the improvement and/or development of professional and/or international programs. Essential Function Yes Percentage of Time 25% Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential Posting Detail Information Number of Vacancies 1 Desired Start Date 06/01/2026 Job Open Date 02/02/2026 Job Close Date 03/19/2026 Open Until Filled No Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by March 19, 2026 The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Click here to learn more about why you should work at USC. Quicklink for Posting EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Created: 2026-03-10