MOBILE SERVICE COORDINATOR

Mobile / Remote Service Coordinator The Mobile / Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all Mobile Service activities within the dealership. Skills / Knowledge - knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader Qualities - trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough Responsibilities Manage RO Process Mobile Service Advisor RO creation Ensure correct parts RO closeout Process payment Manage Parts Process Coordinate with Parts Department to ensure parts availability for repair Coordinate with Parts Department to add additional sales Ensure Mobile Service Units are loaded with needed parts for repairs Add parts to the RO as required Ensure unused parts are accounted for and added back into inventory Schedule Take incoming Mobile Service requests Determine scheduled day and time, maximizing route optimization Route Utilize Route Optimization to set Mobile Service appointments Dispatch Dispatch appropriate Mobil Service Unit and Technician for requested repair Determine if repair request is within the Mobile Service scope Customer Communication Prior to and During Repair Confirm customer appointment Communicate day of Mobile Service status Customer Follow-Up Ensure customer satisfaction Marketing Solicit Fleet business Promote Mobile Service

Created: 2026-03-10