IT Support Analyst

IT Support AnalystLocation: Syracuse, NY (Firestone Dr Facility) Pay Range: $27-$33 per hour Schedule: Monday-Friday | 8:00am-4:30pm Company: River Valley Holdings Help Support a Growing, Multi-Site IT Environment River Valley Holdings is expanding, and we're looking for an adaptable, service-focused IT Support Analyst to support end-users across multiple facilities in Syracuse. If you enjoy problem solving, supporting people, and improving systems, this role gives you the opportunity to make a meaningful impact in a fast-paced, growing organization. You'll work hands-on with a mix of desktop support, server and network administration, Microsoft environments, and end-user engagement. This role is full-time, on-site and requires travel between our Syracuse-based locations. The IT Support Analyst reports to the Director of IT. What You'll Do As the IT Support Analyst, you'll help keep our technology running smoothly by: Supporting End-Users Provide first-level support and troubleshoot devices, software, and access issues Configure workstations, software deployments, user accounts, and access permissions Train and assist users at all experience levels with patience and clarity Managing Desktop & System Administration Install, configure, and update desktop applications, operating systems, and Microsoft tools Manage Windows updates, Exchange administration, file shares, and access controls Assist with documentation, ticketing systems, and ongoing improvement of support processes Contributing to Network & Server Reliability Support both physical and virtual server environments including maintenance and backup processes Assist with Active Directory administration and Group Policy changes Troubleshoot wired and wireless network issues and support access point management Strengthening Cybersecurity & Compliance Support and reinforce security standards, updates, and systems hardening Create and maintain clear technical documentation and troubleshooting workflows Participate in on-call support rotation as needed Why You'll Love Working With Us Hands-on variety - no day is the same Growing environment with room to advance Strong teamwork culture with leadership that supports learning and development Ability to make a direct impact on system reliability, adoption, and user experience What We're Looking For Experience providing IT support for end-users in a business environment Knowledge of Active Directory, Group Policies, Microsoft 365/Exchange, networking basics (TCP/IP, DNS, DHCP), and workstation configuration Strong troubleshooting skills with the ability to research, diagnose, and resolve issues independently Excellent communication skills and ability to explain technical concepts to nontechnical users Positive attitude, resourcefulness, professionalism, and customer-focused mindset Ability to stand, move equipment, and occasionally lift up to 50 lbs Valid driver's license with ability to travel between Syracuse sites Benefits Full health, dental, and life insurance Short- & long-term disability coverage Vacation and personal paid time off 401(k) with company match Employee Purchase Program Employee Assistance Program Opportunities for career growth across a multi-site organization About Us River Valley Holdings is a family-owned food distribution company headquartered in Syracuse, NY. Our companies - River Valley Foods, Cavallaro Foods, and Garden Spot Foods - distribute specialty dry and frozen grocery items throughout the northeastern United States. We take pride in being a growing organization with a strong culture, supportive leadership, and a commitment to our employees. River Valley Holdings is an Equal Opportunity Employer (EOE).

Created: 2026-03-10